Charitable and Voluntary Sector

Lord Low of Dalston Excerpts

Thursday 30th April 2020 Lords Chamber

[Lord Low of Dalston (CB)]

My Lords, I declare my interest as a vice-president of RNIB.

I want to say a word about advice services, which are often the gateway to charitable help. Many free advice organisations are facing imminent collapse. The Advice Services Alliance, the umbrella body for advice services and of which I am a patron, says that many advice sector organisations are

“struggling to keep services going”

when faced with increased costs from remote working while anticipating unprecedented demand. Many advice services have provided face-to-face services and there is a paucity of good remote working facilities at the local level. Many agencies cannot afford them; in any case, many clients seek face-to-face advice because they are unable to access online services.

The backbone of the sector’s workforce consists of volunteer advisers, but many of them are themselves in high-risk groups, and staff capacity is rapidly falling due to self-isolation and remote working. An estimated 9 million people have been furloughed, 950,00 previously financially independent people are turning to benefits, and 12.8 million households have less than £1,500 in savings and cannot meet rent or mortgage payments or repay loans.

This is where people turn to the advice sector. In many cases, it carries out work that saves the Government and the taxpayer money by preventing problems escalating. We are already seeing the impact of lockdown on levels of domestic abuse. This will get worse as advice agencies struggle. Other needs for advice on things such as debt will soon reach unmanageable levels.

In 2013, I chaired the commission on the future of advice and legal support. It called on the Government to come up with a national advice strategy and provide £50 million a year to support the advice sector. I call on the Government to revisit this issue and provide this regular cash injection now to help those most in need. Enabling everybody who needs it to access advice must be a key part of the Government’s strategy for the country’s recovery. We cannot predict the virus but we know what the advice needs will be. I urge the Government to act now.

[The Deputy Speaker]

Before I call the next speaker, I should alert noble Lords to the fact that, just after 2 pm, the Chair will be taken by the noble Baroness, Lady Finlay of Llandaff. I call the noble Lord, Lord Kirkhope of Harrogate.