Access to Cash Debate
Full Debate: Read Full DebateLord Low of Dalston
Main Page: Lord Low of Dalston (Crossbench - Life peer)Department Debates - View all Lord Low of Dalston's debates with the Department for International Development
(5 years, 4 months ago)
Lords ChamberI am aware of that. There is obviously the universal service obligation. This year for the first time telephone banking apps will overtake digital online as the way in which most people access their banking services, so that is another factor. However, I am aware of the concern.
My Lords, Barclays and HSBC have ATMs with an audio output, which enables blind people to access their cash independently. What will the Minister do to encourage the remaining banks to increase the independence of blind people in accessing their cash independently by ensuring that all cash machines have an audio output, such as those of Barclays and HSBC? Would he be willing to write to the CEOs of the remaining banks to find out how many of their ATMs have an audio output and what plans they have to ensure that all their machines have this vital facility?
I am happy to undertake to take that up with the Economic Secretary to the Treasury, who is responsible for retail banking, as well as the Financial Conduct Authority. I know that significant progress has been made on that, and I will write to the noble Lord.