Rail Services: Cumbria

Lord Johnson of Marylebone Excerpts

Wednesday 20th June 2018 Westminster Hall

[The Minister of State, Department for Transport (Joseph Johnson)]

I congratulate the hon. Member for Westmorland and Lonsdale (Tim Farron) on securing this debate, which gives us the chance to discuss the Lakes line and Northern in some detail. That is important at this time of significant disruption to passenger services, which affects his constituents and those of the hon. Member for Barrow and Furness (John Woodcock), who also made some powerful points. Let me not forget the points made by the hon. Member for Workington (Sue Hayman) on behalf of her constituents.

I want to remind all hon. Members that the Department’s overriding priority is to restore the reliability of the service across the network. The Secretary of State has left franchise owners, including Northern, under no illusion that they must urgently improve their operational performance. We are also seeking to ensure that we learn all the lessons of why we are in this position and of what has happened since the introduction of the timetable on 20 May, so we have commissioned an independent report by Stephen Glaister, the chair of the Office of Rail and Road.

On Northern’s performance, passengers have experienced unacceptable disruption to their journeys on parts of the network, particularly on the Lakes line. There is a very long way to go until performance reaches what anyone would regard as a reasonable level, but, as I said yesterday, there are signs of improvement. We are starting to turn a corner. The introduction of a temporary timetable by Northern on 4 June will start to rebuild passengers’ trust. The first signs are promising. Industry figures show that over the first two weeks of the reduced timetable, 80% of trains arrived on time and 4% of trains were cancelled or arrived significantly late. That compares to the previous two-week period when 66% of trains arrived on time and an average of 12% of trains were cancelled or significantly late. That is clearly not yet good enough by any stretch; I am not by any means suggesting that. What is important is that we build on that improvement and ensure that over the coming weeks Northern makes further progress towards restoring journeys and reducing disruption as rapidly as possible. Northern plans to run that timetable until the end of July, when it will review progress and hopes to significantly increase the number of timetabled services while continuing to ensure increasing stability.

On the Lakes line, as the hon. Member for Westmorland and Lonsdale has said, Northern took the decision to implement an interim timetable from the morning of 4 June and, within that timetable, to effect a temporary suspension of all its services on the Lakes line. That was an operational decision taken by Northern and accepted by Transport for the North, which co-manages the franchise along with the Department for Transport, as the best temporary solution for passengers. That gave the operator greater flexibility to allocate work and training, and it concentrates resources on providing a more resilient train service on wider parts of the network, while providing Lakes line passengers with a more reliable service.

[Tim Farron]

The Minister says that Transport for the North and the Department for Transport share the franchise. Can he clarify that the Department was asked for and granted permission to extend the suspension of services on the Lakes line?

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[Joseph Johnson]

Yes, I can confirm that the franchise is co-managed by Transport for the North, which represents the 19 local transport authorities and local businesses, and the Department for Transport, through the Rail North Partnership. The Rail North Partnership accepted Northern’s operational decision, and the Department for Transport did not accept the decision that went to the Transport for the North board and to the Department for Transport for approval.

The Transport Secretary has been very clear that the line must be open as soon as possible, and Northern is working to keep customers on the move, especially with the tourist season soon reaching its busiest time. From 11 June, the bus service was increased to a pattern of three buses an hour, compared with the usual hourly train service. As well as Northern, both Transport for the North and Transport Focus have been working to obtain feedback from passengers about the replacement bus service. I understand that there has been recognition that the bus service is regarded as acceptable.

I am aware that an open-access operator, West Coast Railways, has agreed access with Network Rail and holds a valid safety certificate with the Office of Rail and Road, permitting it to run services. I want to congratulate the hon. Member for Westmorland and Lonsdale on his efforts in galvanising services along the route. In the meantime, the Rail North Partnership and the Department have focused on the introduction of full scheduled Northern services. I am pleased to note the announcement yesterday of a shuttle service between Oxenholme and Windermere offering 12 services daily to commence from 2 July. Northern has consulted Cumbria County Council, the Rail North Partnership and Transport for the North on the details of that shuttle service, which will be an important next step for the resumption of high-quality services in the Lakes area.

On why problems happened and what is being done about them, as hon. Members know, Northern has faced a shortage in the availability of drivers with appropriate route and traction knowledge in various locations, which has, unfortunately, led to far more delays and cancellations to train services. As a result of the delay to electrification schemes in the north-west, Northern is currently undertaking a significant training plan for drivers. That training is planned to continue until the end of July. Northern has also worked hard with ASLEF regarding the situation around rest day working and is hopeful of finding a longer-term resolution that will improve performance. Once the problems are resolved, we will have a much better service for passengers. I understand that that is small comfort to them when things are not working as they should, but once we are through this difficult period, we will have a better railway at the end of it, particularly once all the new trains start to arrive later this year.

On compensation, we are clear that passengers on the lines that have been severely affected will receive additional compensation. My Department is working closely with Network Rail, train operators and stakeholders to introduce a special compensation scheme as soon as possible. We have already recommended to the board of Transport for the North that passengers who buy weekly, monthly or annual tickets on Northern and TPE-affected routes should be eligible to claim up to four weeks’ compensation. We are inviting Transport for the North to work with the operators on the detail of the scheme, which will be announced by the operators in due course so that passengers make compensation claims from early July. I hope that Transport for the North’s board will be able to confirm the final details of the compensation scheme by the time of its next board meeting on 28 June, so that payments can begin to flow in July.

The hon. Member for Westmorland and Lonsdale asked about support for the northern economy. We are looking at options to support the Northern economy further, and we expect Northern to fund a marketing campaign encouraging travel to affected areas by train, including the Lakes line when it resumes operation by Northern.

The hon. Gentleman and the hon. Member for Barrow and Furness asked structural questions about the shape of the franchise and its future. I understand that passengers have been frustrated by the changes that have happened since services were transferred from TPE to Northern a couple of years ago. The rolling stock is not as good, and reliability has suffered in a way that is not acceptable. There was also understandable disappointment that the Lakes line will not be electrified as previously planned.

[Tim Farron]

To press the Minister on that point, I spoke to Mark Carne a couple of weeks ago and he said he would look again at electrification of the Lakes line. Admittedly, that was before I criticised his award of a CBE, but I hope that he does not take that personally. I would be grateful if the Minister paid serious attention to the possibility of reopening that case, given the evidence I put forward in my speech.

[Joseph Johnson]

We are looking very carefully at how we can deliver the passenger benefits that electrification would have delivered along the Lakes line. We are continually assessing projects to ensure they offer the best approach. Technology, as the hon. Gentleman knows, is advancing very quickly, and the Government are committed to using the most suitable, practical and affordable approach to modernising each part of the network. Bi-mode trains and other technologies mean that we do not need to electrify every bit of every line to achieve significant improvements, and we will electrify lines only where it delivers a genuine benefit to passengers.

Northern will begin work to explore the possibility of deploying alternative-fuel trains on the route by 2021. It will be a trial to pilot trains capable of using the electrified mainline to Manchester airport and then switching to battery power sources on the Lakes line. Until that happens, the Secretary of State has committed to new trains operating on that line from 2019, subject to the business case.

All stations on the Northern network will benefit from a £38 million investment in bringing stations up to standard, delivering new platform seating, replacement shelters, new waiting rooms and toilets and customer information screens. That will be delivered by the station improvement fund and will also include ticket machines, real-time information and help points at every station with at least 10 passengers using it every day. There will be an additional £9 million investment in making stations more inclusive and accessible.

The Department, working through the Rail North Partnership, is putting in place an action plan for Northern, which includes improving driver rostering to get more trains running now, increasing driver training on new routes, additional contingency drivers and management presence at key locations in Manchester and putting extra peak services in the timetable along the Bolton corridor. Northern has also announced that, until the end of July, it will run fewer services than were originally planned, per the May timetable, to give passengers greater certainty and to increase opportunities for driver training. That temporary measure is necessary to stabilise the service, enabling improvements to be introduced.

I hope that I have reassured hon. Members of the seriousness with which the Government are taking the disruption facing passengers. We are taking action to resolve the problems as quickly as possible, to compensate passengers and to learn the lessons that will help prevent such problems happening in future.

Question put and agreed to.