Lord Hylton
Main Page: Lord Hylton (Crossbench - Excepted Hereditary)Justice: Interpreting Services
Lord Hylton Excerpts
Lord Hylton
My Lords, can the Minister comment on how Capita is performing in asylum and immigration applications? Does he accept that good interpretation leads automatically to good first decisions and avoids masses of appeals or judicial reviews? Finally, will he do his level best to ensure that women interpreters are provided for women applicants?
Lord Ahmad of Wimbledon
The noble Lord makes important points in relation to immigration and women. In general terms, service volumes are in excess of 72,000 and involve 163 languages. I will write to the noble Lord specifically about immigration matters but it is important to note that complaints for this particular service have also decreased quite significantly, showing the growing competence of Capita. In criminal courts, for example, complaints declined from 9.9% in February to 1.4% in August. In civil and family courts, complaints declined from 5.8% to 0.6% and in tribunals from 17.1% to 5.2%. I am sure your Lordships would agree that booking success rates have increased, costs have come down and complaints are down, and that that is good news.