Beyond Digital (COVID-19 Committee Report)

Lord Holmes of Richmond Excerpts

Wednesday 6th September 2023 Grand Committee

[Lord Holmes of Richmond (Con)]

My Lords, it is a pleasure to follow the noble Lord, Lord Bilimoria, with the wealth of experience that he brings to your Lordships’ House. It is also a pleasure to take part in this debate and, in doing so, I declare my financial services and digital interests as adviser to Ecospend and Boston Ltd, respectively.

Along with other noble Lords, I congratulate fulsomely the noble Baroness, Lady Lane-Fox of Soho, on the way that she introduced this debate and indeed the way that she chaired this committee at an unprecedented time. Almost every recommendation in the report rings true and, although we have waited two years for this debate, they are as relevant, fresh and important today as when they were inked just over two years ago.

I also congratulate the noble Baroness, Lady Lane-Fox, on everything that she has done in terms of digital inclusion, not least Doteveryone. In many ways, “doteverything” is what I would like to cover in my comments this afternoon. When it comes to digital and “doteverything”, it if does not include “doteveryone”, what is the point? Why are we doing it? As other noble Lords have commented, it is about how we thread so optimally those golden threads of inclusion and innovation—the golden threads that enable talent and technology to thrive. That is what this report really brings to bear. This should be the golden thread that runs through all our post-Covid build-back. If we do not do it in an inclusive manner, it is not really worth doing at all. Perhaps the greatest and saddest learning from the pandemic was that, although we were all in it, we certainly were not all in it together. We need to ensure that what we do going forward is very much altogether—altogether different, altogether better and altogether inclusive.

To bring this to light, I will focus on the three areas of financial inclusion, digital inclusion and new technologies for public good. In terms of financial inclusion, we had issues before the pandemic, but there are two examples where the pandemic exacerbated financial exclusion. First, we suddenly saw a rollout of card payment machines that had no keypads; they were flatscreen, thus completely inaccessible to me and millions of other people. It was another example of a phenomenon that has gone on for decades where health and safety—or something presenting itself as health and safety—was used to trump and wash away inclusion. I therefore ask my noble friend the Minister: in terms of everything that we do, products that are produced and everything that the Government have responsibility for, will it all be rolled out in an inclusive manner? Indeed, companies that bring out products or services that are inaccessible and not inclusive should rightly feel the full force of equalities law upon them as a consequence.

Similarly, there is the hybrid nature of not just work and education but life. At the height of the pandemic, we saw cash withdrawals decline by more than 80% in London and yet by less than 40% in other parts of the country. This demonstrates that cash still matters, materially, to millions. Will the Government consider designating the UK cash network as critical national infrastructure in terms of both resilience and ensuring financial inclusion?

So many of the recommendations in the report thread together what are often wrongly described as the “hard” and “soft” elements of digital inclusion. I prefer to call them the “material” and “human” elements. To echo my friend, the noble Lord, Lord Bilimoria, when will every single household, business and part of the United Kingdom have effective, reliable broadband connectivity? Without it, more than ever, it is now a case of not just being unable to get online but being socially and economically excluded.

I will bring this to life with the example of a payment app. If someone holds in their hand the best payment app ever developed, they may have great connectivity but without that social connection or the digital skills—the human part of it—they will not be able to make a payment. With the selfsame app in the hands of someone with those digital skills but without connectivity, that payment will also not be made. Will my noble friend the Minister confirm that the Government are looking at the material and human elements and mapping this across the country to understand how we can enable true connectivity that combines both critical elements?

We saw examples of farmers being forced to go to McDonald’s to do their VAT returns. The Government have often said that, if there are difficulties with connectivity, you can go to your high street or library, but does my noble friend think it acceptable for farmers and other businesses to have to do something as personal as their tax declarations and returns and VAT returns in a public space such as McDonald’s or even a public library?

I move to technology for public good. It is interesting how, even in the midst of such a horrific situation as the pandemic, opportunities came through, particularly for disabled people. I was asked in 2018 to do a review for the Government on opening up public appointments for disabled people to the boards of public organisations responsible for well over £200 billion of our money. We have shameful representation of disabled people on those boards. One of the recommendations I made was that, at application, interview and onboarding, different and, at the time, novel approaches such as video interviews should be considered. This was seen as radical. Now, thankfully and positively, it has very much become the norm.

This demonstrates the opportunity we have for technology not to divide but to bring together and connect for positive good. I wrote a report in 2017 on distributed ledger technology for public good. Would it not be such a positive post-pandemic build-back for the Government fully to engage with the opportunities of distributed ledger technology? For example, currently the NHS spends 25,000 doctor days on ensuring the credentials of our medics. This is critical—you want to know that the person you are consulting or who is operating on you has the training, skills, qualifications and credentials they say they have—but with a relatively straightforward DLT solution those 25,000 doctor days could be converted into 25,000 doctor days of care. That would be a small but incredibly impactful and positive element to come out of post-pandemic planning. Are the Government looking at all the use cases for distributed ledger technology for public good?

On AI, as the noble Baroness, Lady Lane-Fox, rightly identified, it is all around us right now—it is everything everywhere, all the time—and we need to ensure that that is part of the positive build-back story. I was fortunate enough to attend the Turing summit earlier this year, where the institute had all its top researchers—its post-docs—doing 90-second presentations to pitch for funding for their particular idea. All the ideas were innovative and all had a social purpose—a people purpose. The winner was looking at how to scan early for ovarian cancer. What brilliant work is happening with our researchers at our universities up and down the country. Can my noble friend the Minister comment on whether the Government are gaining all the right connections from the academic powerhouse that we have, not just in this city but right across the country?

To conclude, the Covid pandemic was a once-in-a-100-year event, but we are currently in the midst of another pernicious and avoidable epidemic that is summarised best as: we have never been more connected, and yet, in that state, we are in the midst of an epidemic of loneliness. Can my noble friend the Minister comment on what the Government are doing to use both technology and human interaction to ensure that we move from this, for our young people and all our people? Ultimately, although video conferencing was successful during the pandemic, and it has a purpose, there is nothing better than the essential quality of the human relationship. Everything must be seen as relational, not transactional, and if we can weave so optimally those golden threads of inclusion and innovation, I believe that we can drive economic, social and psychological good. We can do it, we must do it, and I believe that we owe it not least to all those who tragically did not make it through.