Civil Servants: Working from Home

Debate between Lord Hogan-Howe and Baroness Neville-Rolfe

Thursday 1st February 2024 Lords Chamber

[Baroness Neville-Rolfe (Con)]

I do not see an overreliance on consultants. While I have been a Minister—only just over one year—we have moved to replace consultants with full-time civil servants in areas such as digital, because they represent better value for money. We probably have a certain amount of alignment on that. Clearly, we need to use outside consultants for some things, not least bringing in skills on things such as AI where we do not have the Civil Service skills we need. There has to be a balance; consultants can be valuable. Where I am with the noble Baroness is that there needs to be proper value for money and proper competition and we should not overdo it.

[Lord Hogan-Howe (CB)]

My Lords, I declare my interests. One thing that has never been properly explained is how people working from home with access to data on their laptops et cetera protect that data when it includes private information. I hear now that the police service is working from home, which I find bizarre. Of course the police are trying to support victims, but how can you be walking around a supermarket or at home with all this data, which other people can see? How do you stop that happening? This includes banks and may include the Civil Service. It is a very important issue, which I do not hear being discussed much.

[Baroness Neville-Rolfe (Con)]

I thank the noble Lord for raising this question. Of course, he helps the Cabinet Office a lot through his role as a non-executive director. On security, obviously we had a big move because of Covid, which was favourable in terms of people having more kit at home, allowing them to pick things up. That has been established in a secure way. There are protocols for how you must use office kit; you cannot forward or print things. We are trialling work on devices that allow you to have parliamentary or government access on the same device, to make sure that security is protected. A lot of effort and expense is going into trying to keep us secure, but we need to do more because security is a big challenge.