"My Lords, the fragmented railway we inherited has a fares system that passengers neither understand nor trust. We are addressing this through delivering pay-as-you-go, with simpler fares in London and the south-east, Greater Manchester and the West Midlands, and trialling digital pay-as-you-go in the east Midlands and Yorkshire. On long-distance …..." Lord Hendy of Richmond Hill - View Speech
"The noble Baroness is right that people are very uncertain about buying tickets and do not trust that they are getting the best value. The fares system has grown like Topsy over the last 30-odd years. There are 50 million fares in the British railway system and, in order to …..." Lord Hendy of Richmond Hill - View Speech
"The noble Lord was not an absolute failure in the job; he was brilliant, and he of course appointed a very competent chair of Network Rail in his time—for which I am grateful, but my wife is not. My noble friend Lord Livermore is sat next to me, and he …..." Lord Hendy of Richmond Hill - View Speech
"I thank my noble friend. It is right that there is compensation. The rates vary and the system of paying it is complex; for example, if you have bought your ticket from a third-party ticket retailer, it is sometimes not easy to get your money back through Delay Repay. We …..." Lord Hendy of Richmond Hill - View Speech
"I think the noble and learned Baroness is referring to the Salisbury to Exeter line, which has a long history. It was built cheaply to compete with Great Western Railway. The cuttings are steep and the tunnel portals are surrounded by earth, but, sadly, this summer journey times have been …..." Lord Hendy of Richmond Hill - View Speech
"The noble Baroness highlights that the number of discount cards has grown over the years. Some of them have different conditions from others, so it is quite hard to understand, if you do not have one, which one might be applicable. We are mindful that, when GBR is up and …..." Lord Hendy of Richmond Hill - View Speech
"The noble Lord has some background in this, because he was deputy chair of Transport for London and, I think, the Deputy Mayor for Transport. He knows perfectly well that, when we rationalised the fare structure on the Tube, some fares did go up while others went down. We made …..." Lord Hendy of Richmond Hill - View Speech
"That is a very welcome sentiment, and I appreciate it. We are trying hard, as is the management of LNER, to get some rationalisation into this, and it is convenient for people. The proposition that you can buy a ticket with plus or minus 70 minutes means that you do …..." Lord Hendy of Richmond Hill - View Speech
"The noble and gallant Lord is right: there is a driver shortage. Most train operating companies do not have enough drivers to staff the service. Although one would like to measure the railways in terms of passenger outcomes, I have determined that the number of drivers be one of the …..." Lord Hendy of Richmond Hill - View Speech