Immigration Queues (UK Airports)

Lord Harrington of Watford Excerpts

Monday 30th April 2012 Commons Chamber

[Damian Green]

I am happy to report to the hon. Gentleman, who I know has transport expertise, that I too have asked the question about the ability to complain, and that Border Force is now very alive to the fact that it needs to advertise the complaints procedure and make forms available at terminals. It is aware of its responsibilities in that regard.

[Richard Harrington (Watford) (Con)]

I am sure the Minister is aware that Hilton Hotels runs its entire worldwide operation from Watford, where it is a very large employer in my constituency and brings many, many tourists into the country. It is not concerned about the short-term matters that have been discussed by many people who have tried to take political advantage of the situation, both inside and outside the House. It is concerned about the need for the Government to make long-term arrangements to ensure that tourists arriving in this country from all over the world benefit from a world-class operation that ensures security for the country, and also makes it clear that it is as good as any other country in the world at putting people through immigration.

[Damian Green]

First, I must confess to my hon. Friend that I did not know that Hilton Hotels was based in Watford. I am ashamed of my lack of knowledge of a fact with which I have now managed to catch up.