HMRC Self-assessment Helpline

Debate between Lord Forsyth of Drumlean and Baroness Vere of Norbiton

Tuesday 26th March 2024 Lords Chamber

[Baroness Vere of Norbiton (Con)]

I do not fully recognise the picture that the noble Baroness paints. Over the course of this Parliament, the amount of funding provided to HMRC has increased from £4.3 billion in 2019-20 to £5.2 billion in 2024-25, and the overall customer satisfaction across phone, web chat and online is 79.2% versus a target of 80%. However, I recognise that there are certain elements within the HMRC offer where taxpayers need to get a better service. That includes answering correspondence for some of the more complex and hard-to-reach people: the vulnerable and the digitally excluded. That is exactly why, quite frankly, we need to move resources from taxpayers who can and should use online and ensure that those resources can be targeted at those areas where customer service is not as good as it should be. That is what we intend to do.

[Lord Forsyth of Drumlean (Con)]

My Lords, does my noble friend accept that the large reduction in the number of people in this country who are self-employed is a direct consequence of the Government’s introduction of IR35 legislation, which has led to huge confusion among the self-employed? Many people are giving up—just ask any taxi driver in London. Does she really think that the Inland Revenue, or HMRC as it is now, can provide a proper service with so many of its people working from home?

[Baroness Vere of Norbiton (Con)]

Obviously, it is up to the individual to ensure that they pay the right tax at the right time. HMRC intends to make that as easy as possible, but for some more complex situations it is right that individuals get tax advice. People working for HMRC can work from home two days a week. They use the same systems as they do in the office, and they are held to the same standard that they would experience when they are in the office.

Self-employment: A1 Forms

Debate between Lord Forsyth of Drumlean and Baroness Vere of Norbiton

Monday 12th February 2024 Lords Chamber

[Baroness Vere of Norbiton (Con)]

The Beatles split up the year I was born so I do not have as long a memory as the noble Lord. However, the Government are very focused on developing our emerging artists and ensuring that they can get to new international markets, whether that be in the EU or beyond. The music export growth scheme has been tripled and will now spend £3.2 million over the next two years to support these emerging artists. When it comes to music, we are talking about not just the EU but the entire world.

[Lord Forsyth of Drumlean (Con)]

My Lords, does my noble friend the Minister agree that this is not a problem of Brexit but a problem of EU members not being co-operative?

HMRC: Tax Returns

Debate between Lord Forsyth of Drumlean and Baroness Vere of Norbiton

Wednesday 10th January 2024 Lords Chamber

[Lord Forsyth of Drumlean (Con)]

My Lords, further to my noble friend’s first Answer, has she actually tried ringing the HMRC herself, and what was the outcome?

[Baroness Vere of Norbiton (Con)]

My noble friend will be very pleased to know that I phoned HMRC on Monday and eventually managed to speak to a person. I did not tell them who I was, and I do not have very complex tax affairs. It was something very simple, but it could be done only by a real person.

Financial Stability: Private Equity Firms

Debate between Lord Forsyth of Drumlean and Baroness Vere of Norbiton

Wednesday 13th December 2023 Lords Chamber

[Baroness Vere of Norbiton (Con)]

The noble Lord mentions a situation I am not aware of, but I will say that all owners of UK companies must abide by the Companies Act and their obligations therein.

[Lord Forsyth of Drumlean (Con)]

My Lords, has my noble friend been following the speeches and articles written by the noble Lord, Lord King, the former Governor of the Bank of England, in which he suggests that it is so important for the Bank to concentrate on inflation and the price mechanism that it does not make sense to add to those responsibilities a green agenda, which will distract it and draw it into political activity?

[Baroness Vere of Norbiton (Con)]

I have not been following those interventions from the former governor, the noble Lord, Lord King, but I shall certainly look at them.

HS2 Ltd: Costs

Debate between Lord Forsyth of Drumlean and Baroness Vere of Norbiton

Wednesday 25th October 2023 Lords Chamber

[Baroness Vere of Norbiton (Con)]

As I said in my opening Answer, it is clear that people wish to make allegations against HS2 Ltd, and we would absolutely encourage them to come forward with evidence. There are a number of mechanisms by which that evidence can be reviewed and further action taken if needed.

[Lord Forsyth of Drumlean (Con)]

Is my noble friend aware that there have been two reports by the Economic Affairs Committee of this House on HS2—one four years ago and another four years before that? The first report suggested to the Government that it might be more sensible and represent more value for money if the expenditure was concentrated on east-west infra- structure in the north of England, and pointed to the concern about the viability of the business case. The second report—I was chairman and should declare that interest—pointed out that costs were out of control, and that if this was not dealt with it would result in the Government having to cancel the northern routes altogether and be left with a white elephant. Is the lesson here not that the Government should pay more attention to Select Committees of this House?

[Baroness Vere of Norbiton (Con)]

The Government always pay attention to Select Committees of this House. I well remember when my noble friend and I debated that report—indeed, many other noble Lords took part in that debate. That is just one of the many mechanisms that Parliament has, and that wider society has, for holding the Government and HS2 to account.

Great British Railways

Debate between Lord Forsyth of Drumlean and Baroness Vere of Norbiton

Wednesday 28th June 2023 Lords Chamber

[Baroness Vere of Norbiton (Con)]

I do not want to be the one to remind the noble Lord that there are two Houses in Parliament. Your Lordships’ House actually has quite a lot of legislation going through.

[Lord Forsyth of Drumlean (Con)]

Does my noble friend agree that there would be more parliamentary time if the Liberals did not table so many amendments, and speak at length on them, at late stages of Bills?

[Baroness Vere of Norbiton (Con)]

Yes, I do.

Aviation: Cost of Travel

Debate between Lord Forsyth of Drumlean and Baroness Vere of Norbiton

Wednesday 7th December 2022 Lords Chamber

[Baroness Vere of Norbiton (Con)]

The reality is that this is a competitive market and fares are a commercial decision by the airlines. I have already noted that provision has recovered to where it was before. It is the case that peak-time fares will be expensive, but I believe that there are significantly cheaper fares available than the one he quoted.

[Lord Forsyth of Drumlean (Con)]

My Lords, this is not just a problem across the Irish Sea; it is also a problem when going to Scotland. I have just checked what the fare will be to travel from London City Airport to Edinburgh tomorrow evening one way: it is £425.46. That is ridiculous. It is not a competitive market; we do not have enough competition, which is why people can charge these exorbitant fares.

[Baroness Vere of Norbiton (Con)]

We have one of the most liberal aviation markets in Europe and, indeed, in the world. It is the case that, at peak times, including travelling to Scotland in the evening, flights may well be very expensive, but people who can be flexible with their time will be able to find cheaper alternatives.

Vehicles: Purchase Price and Running Costs

Debate between Lord Forsyth of Drumlean and Baroness Vere of Norbiton

Monday 24th October 2022 Lords Chamber

[Lord Forsyth of Drumlean (Con)]

My Lords, I declare my interest as an owner of an electric Mini and a diesel car. The electric Mini is one of the best cars I have ever had. It costs nothing to run because I charge it from sunlight from my solar panels. What on earth are the Government doing by allowing this icon of British industry to be changed and moved to China?

[Baroness Vere of Norbiton (Con)]

Of course, a lot of the design and innovation that went into the Mini did come from the UK, but the Government are clearly not going to get involved in some decisions by private companies as to where they do their manufacturing. However, we can provide support to companies to make sure that they do manufacture in the UK and that is why we have the automotive transformation fund.

HS2: Speed Restrictions

Debate between Lord Forsyth of Drumlean and Baroness Vere of Norbiton

Wednesday 13th July 2022 Lords Chamber

[Baroness Vere of Norbiton (Con)]

Not at all. Work is of course well under way within the department as to how best to use the £100 million that we have set out to look at the options on the route to Leeds and to finally make some progress on a mass transit system for Leeds. However, one of the key things about the Government’s decision for our plans for high-speed rail in the future is to make sure that we get as close to city centres as possible. In the older plans, it was far too often the case that the train never got anywhere close to the city centre but now places such as Derby and Nottingham will benefit.

[Lord Forsyth of Drumlean (Con)]

My Lords, the report of the Economic Affairs Committee of this House on HS2 predicted that the net result would be that it would run over budget and we would lose the necessary expenditure for east-west improvement of rail services in the north, which has come to pass. Given that the business case was based on the premise that there would be a need for more business travel and given that, as the Civil Service has shown, many people are now working from home, should the business case now be reviewed?

[Baroness Vere of Norbiton (Con)]

I reassure my noble friend that if there are changes to the budget or to the schedule, that will be put before Parliament in the six-monthly review. I slightly take issue about there being a lack of east-west investment from the Government. The £96 billion that we are investing in the integrated rail plan is a significant amount for east-west connectivity.

Airports: Delays

Debate between Lord Forsyth of Drumlean and Baroness Vere of Norbiton

Thursday 30th June 2022 Lords Chamber

[Baroness Vere of Norbiton (Con)]

That is exactly what the Government have said to the aviation sector. The Government and the CAA wrote to the sector, both the airports and airlines, to set out the expectations for both over the summer period. The first of those is that summer schedules must be reviewed to make sure that they are deliverable. To that end, the Government are changing the regulations with regard to slots, to introduce a slot amnesty for a part of the summer.

[Lord Forsyth of Drumlean (Con)]

My Lords, is it not time that the Government took some action on behalf of the airline passengers? If we take the levelling-up strategy, for example, how can it be right that British Airways charges more than £500 for an economy return fare from Glasgow or Edinburgh if it is booked a week in advance? The travelling public are treated very badly by the airlines. In the past, my noble friend has rejected Written Questions from me suggesting that the Government should intervene, which I am sympathetic to, but this is just simply out of hand. The public are being taken for fools.

[Baroness Vere of Norbiton (Con)]

I maintain my position on intervening in the price of flights, but we are absolutely intervening in terms of the standards of care that passengers receive from the aviation sector. Again, as I mentioned, in the letter that we have recently written to the industry, one thing that we made very clear was that passengers must be informed promptly of their consumer rights. Obviously, passengers should take those up with the airline itself and then with the CAA if it is not acceptably resolved with the airline.

Global Traffic Scorecard: London

Debate between Lord Forsyth of Drumlean and Baroness Vere of Norbiton

Wednesday 5th January 2022 Lords Chamber

[Baroness Vere of Norbiton (Con)]

The Government are very clear that the use of e-scooters outside trial areas on public property is illegal. It can lead to a fine of up to £300, six points on a driving licence and the scooter can be impounded.

[Lord Forsyth of Drumlean (Con)]

My Lords, given that inflation is running at very high levels as measured by CPI, but even higher levels as measured by RPI, being some 7%, can the Minister assure us that the benchmark for setting increases in rail fares will be CPI and not RPI?