High Street Banks

Lord Flight Excerpts

Wednesday 19th December 2018 Lords Chamber

[Lord Bates]

Fair banking principles are upheld currently by the Financial Conduct Authority. I come back to the point that the access to banking standard is now in place, and has been in place since last year. It requires much greater consideration and consultation before branches are closed. Alongside that, the Government have been investing in the Post Office network to the extent of some £2 billion since 2010. Those two factors will, I believe, help address the majority of concerns.

[Lord Flight (Con)]

My Lords, I declare an interest as a director of Metro Bank. Are the Government aware of the extent of the services and branches that the new banks are bringing to this country? Metro Bank has just opened its 62nd branch and will continue to add branches. It has gained 1.5 million customers in less than 10 years. My point is that modernisation is happening, and it is often the new banks that are providing what people want.

[Lord Bates]

Modernisation is indeed happening and challenger banks are making a big contribution to the way that banking services are delivered. The reality is that digital online banking is now conducted by 71% of the population. Next year, mobile apps will overtake digital banking in service delivery. That is leading to changes in our high streets, communities and villages. They need to be taken into account, but so too does the changing way in which we pay for services.