Digital Markets, Competition and Consumers Bill

Lord Etherton Excerpts

2nd reading
Tuesday 5th December 2023 Lords Chamber

[Lord Etherton (CB)]

My Lords, I wish to address three short but important points. The first two concern redress or means of redress by consumers and small businesses. The third concerns the point which has been raised by a number of Members of the House about charities and subscription contracts.

The first issue concerns the absence of provision for collective proceedings by consumers and small businesses. Chapter 7 of Part 1 deals with enforcement and appeals. Provision is made for individual claims in the Competition Appeal Tribunal or to a court for breaches of requirements, such as conduct requirements and pro-competition orders following pro-competition interventions.

There is no provision in the Bill or elsewhere enabling consumers and businesses to make a collective redress claim where multiple parties have been harmed by the same breach. In many cases, individual consumers and small businesses will be unable to finance proceedings. Furthermore, the knowledge of the likelihood of such difficulty will be a disincentive for those who are subject to conduct requirements and pro-competition interventions to comply with their obligations.

Provision for collective proceedings—which, colloquially, are generally called class actions—is made in the Competition Act 1998, as amended by the Consumer Rights Act 2015. That provision, however, applies only to breaches of competition law. For these reasons, I would urge the Government to make provision in the Bill for a collective actions regime, borrowing, where appropriate, from that which applies already in the case of breaches of competition law.

The second issue I wish to raise concerns alternative dispute resolution schemes for consumer disputes under the Bill. Part 4 of the Bill deals with “Consumer Rights and Disputes”. Chapter 4 of Part 4 addresses the issue of ADR and supplementary provisions are to be found in Schedules 23 to 25. Aside from the imposition of a duty on traders to notify consumers of ADR arrangements, the provisions in this part are concerned essentially with the terms of accreditation of ADR providers.

What is lacking is any provision for making ADR schemes more accessible for the resolution of disputes, or even any provision for a review of potential ADR arrangements for the inexpensive, speedy and efficient disposal of consumer disputes. Resort to court proceedings will always be expensive and time-consuming. It is well known that current delays in the delivery of civil justice are considerable.

For these reasons, I suggest that the Bill should provide for a government review of ADR for consumer disputes so as to make it accessible, inclusive and appropriate for the needs of all consumers, regardless of age, income, education level or vulnerabilities.

Finally, I turn to a question that has been addressed by a number of your Lordships: the impact of the Bill on subscription contracts and its application to charities that provide membership benefits and also rely on Gift Aid when donations are made. Chapter 2 of Part 4 the Bill addresses the topic of subscription contracts. The important point is that it makes provision for those contracts to be subject to a right on the part of the consumer to terminate the contract and secure a refund. The effect, in the case of charities, is that the Gift Aid programme cannot apply to those donations.

This is a matter of great financial significance to charities large and small. In its briefing, the Royal British Legion points out that it has 194,000 members, 38% of whom have Gift Aid subscriptions. That Gift Aid represents approximately 10% of total RBL membership fee revenue. This could have an obviously very detrimental effect.

The description of a subscription contract in the Bill is

“a contract between a trader and a consumer … for the supply of goods, services or digital content by the trader to the consumer in exchange for payment by the consumer”,

and a trader is defined as acting for the purposes of a business. It is difficult to understand that the Government intended, without much clearer words, to embrace the concept of subscription contracts membership donations paid to a charity, because of the type of benefits conferred on donors by charities such as RBL.

So I ask the Minister to tell us, in his reply to this debate: is it the Government’s intention to include charities in these provisions? If it is their intention, were they aware and conscious in making that decision of the impact on Gift Aid? If it was not the Government’s intention to include charities in these provisions, they should be expressly excluded, in Clause 253 and in Schedule 20 to the Bill.