Post Offices: Cash Withdrawal Services

Debate between Lord Duncan of Springbank and Lord Kirkhope of Harrogate

Tuesday 22nd October 2019 Lords Chamber

[Lord Duncan of Springbank]

The noble Viscount is right: a consultation matters only if its results are taken forward. I will reflect carefully on what he has said. I believe there is an obligation that should fall on banks to respect their customers and treat them with the decency they deserve.

[Lord Kirkhope of Harrogate (Con)]

My Lords, while we can deprecate the actions of certain banks in this sense, should we not also congratulate those commercial and retail outlets, such as petrol stations and others, that are installing ATMs and providing these services in rural areas as well as in urban ones? I think particularly of the Co-op and other owners of garages around the country, which are doing just that.

[Lord Duncan of Springbank]

My noble friend is correct. Banking is changing and we need to reflect on how our future banking needs will be met: perhaps not through the traditional means of marble-fronted buildings but in a much more diverse way, both in reality and online. We need to consider how banking will look in five, 10, 15 and 20 years’ time.