Horizon Scandal: Psychological Support Services

Lord Dobbs Excerpts

Monday 4th March 2024 Lords Chamber

Asked by

[Lord Dobbs]

To ask His Majesty’s Government what programmes are in place or are planned to ensure the families of sub-postmasters affected by the Horizon scandal have access to appropriate psychological support services.

[The Parliamentary Under-Secretary of State, Department for Business and Trade and Scotland Office (Lord Offord of Garvel) (Con)]

Support for postmasters and postmistresses is provided when needed as part of the compensation offer; for example, money to fund cognitive behavioural therapy. There are no programmes in place for the families of sub-postmasters affected by the Horizon scandal. Claimants can claim for the wide-ranging impacts on their lives. This can be larger due to witnessing the wider impact on their family members. We recognise that seeing family members suffer, as many of these families have done, has been traumatic.

[Lord Dobbs (Con)]

I thank my noble friend for his Answer and pay tribute to the very hard work that he and his colleagues are putting into this issue.

Going back to the issue of family, particularly children, is my noble friend aware of the story of Millie-Jo Castleton, who wrote to the public inquiry detailing the extraordinary, terrible time that she has had during this terrible saga? She has been abused, marginalised, isolated, spat at in the street and told that she comes from a family of liars and criminals. Inevitably, her health has suffered tremendously. She was eight when this terrible saga started. She is now in her late 20s. I understand the accounting principles behind my noble friend’s Answer but it is accounting principles that got us here in the first place. Is it still not possible to weave into those accounting principles some compassion and common sense, and hold out some additional psychological and emotional support to those poor people such as Millie-Jo Castleton?

[Lord Offord of Garvel (Con)]

I thank my noble friend for highlighting the case of Lee Castleton, which was well presented in the drama and is one of the most egregious of the cases before us. Like my noble friend, I have read Millie-Jo’s submission. It is harrowing and difficult to read, on any level, not just because of the personal abuse and distress for her, but because of the amount of time that this has taken and how it has completely impacted her life.

Where we are with the compensation scheme is that 78% of claims have now been met. That is 2,249 postmasters out of 2,988. We are now dealing with the most difficult and egregious cases, of which Lee Castleton’s is one. They need time to put their claims together, with the help of their therapists and healthcare workers, to assess the full damage to their family. We will work through that with them, case by case.