Lord Dholakia
Main Page: Lord Dholakia (Liberal Democrat - Life peer)Department Debates - View all Lord Dholakia's debates with the Home Office
(1 year, 11 months ago)
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Baroness Williams of Trafford (Con)
In relation to this issue, I know that HMPO has sent nearly 5 million text messages to UK customers who hold an expired or soon-to-expire passport to advise them to allow up to 10 weeks when next applying—so communications are going out from our side. I do not know about other countries.
Lord Dholakia (LD)
My Lords, how many additional civil servants have been taken on to deal with the backlog? Is Prime Minister Boris Johnson, who criticised the Passport Office so bitterly, now satisfied with the work of this organisation?
Baroness Williams of Trafford (Con)
HMPO’s staffing numbers have increased by 500 since last April, and it is in the process of recruiting a further 700 people. In total, as of 1 April this year, there were more than 4,000 staff in passport production roles.