Windrush

Lord Davies of Brixton Excerpts

Thursday 29th February 2024 Lords Chamber

[Lord Davies of Brixton (Lab)]

My Lords, it is the 1950s. Ferdy, Bernie, Dennis and Lennie arrive in London from the West Indies full of optimism about their futures. That is the opening premise of the musical, “The Big Life”, which has returned to the Theatre Royal Stratford East. Life turns out to be harder than they expected.

I mention this because it is where Shakespeare’s “Love’s Labour’s Lost” meets the Windrush generation. It is not just a great ska musical; it is also a timely reminder of how much we owe each other and how much we have all benefited in different ways, as was highlighted so strongly by the noble Baroness, Lady Benjamin. Another reminder is the welcome decision by the Mayor of London to choose Windrush as the designation of one of the untangled Overground lines. Appropriately, the Windrush line goes through Brixton—we will leave for another day the unfortunate fact that it does not stop there—and, as has already been mentioned, there is a Windrush sculpture in Waterloo Station.

Recognition of the Windrush generation’s role in these different ways is of course welcome; equally, what would be even more welcome is fulfilling the promise of compensation for the British citizens from the Commonwealth who were wrongfully deported, detained and denied their rights. A promise made is not the same as a promise delivered. Much more needs to be done to address fully the harm caused by past policies and neglect, which is why I heartily welcome today’s debate and thank the noble Baroness for her excellent, compelling speech. I also welcome the strong speech from the noble Lord, Lord Bourne of Aberystwyth. He mentioned many people who have been involved in this campaign but I particularly welcomed his reference to the work of Sonia Winifred. I look forward to the Government’s response to the powerful arguments being presented—although, at this stage, I must say that I do so without a lot of optimism.

The Government’s failures concerning the Windrush generation must be highlighted in five key areas. The first is legal status and documentation. Changes in immigration law over the years did not account for these individuals, leaving them without easy access to the necessary paperwork to prove their right to live in the United Kingdom. Given the passage of time and complexity of the issues involved, the burden of proof should be appropriate, which it clearly is not at the moment.

Secondly, we must account for the “hostile environment” policy that ruled for too long. Without documentation to prove their legal status, many were denied access to healthcare, housing, employment and benefits. Some were detained; some were even deported. These harms were not one-offs: they echoed throughout their lives and down the generations.

I mention here the case of the significant number of British citizens who were chronically sick and mentally ill but sent to Commonwealth countries in the Caribbean between 1958 and 1970. The policy was that each patient should have

“expressed a wish to return”

and be sent only if there would be “benefit” to the patient and “suitable arrangements” in the receiving country. In practice, it has to be asked whether vulnerable patients had the capacity to make such decisions, and it is far from clear that the receiving countries had the capacity to provide these people with adequate care.

The third issue is the lack of government support and action. Although the Government have acknowledged the injustices faced by the Windrush generation and established the compensation scheme, the process has been too slow, too complex and inadequate to address the losses and hardship experienced. This has already been explained clearly. A major problem is the lack of support for claimants. I understand from an excellent report in the latest edition of the Brixton Bugle that Southwark Law Centre is taking the Government to the High Court for refusing legal aid to a claimant through the Windrush compensation scheme, and I wish them every success.

Another concern, in the research from the King’s College legal clinic, is that, of comparable compensation schemes, the Windrush compensation scheme has statistically

“the lowest success rate and highest refusal rate for applicants, with only 22% (1,641) of those applying receiving compensation and 53% of initial applications being refused”.

We must ask how many of those are because of the sheer complexity of the process rather than the fact that they were not entitled. I hope that the Minister will address these concerns in his response. Additionally, are sufficient resources being provided to the relevant high commissions so that they can support claimants resident in those countries?

The fourth aspect is that this is part and parcel of the racial discrimination that the Windrush generation has had to face as part of the broader issue that all people from minority-ethnic groups have faced within the UK’s immigration system. The challenges continue to demonstrate systemic issues of racism and discrimination, which need to be addressed. A dedicated unit is the only real answer to that problem.

Then there is the impact on people’s lives. The Government’s failures have had a profound impact on the lives of many members of the Windrush generation, affecting their mental health, financial stability and sense of belonging to the United Kingdom. I highlight the mental toll on claimants and their families caused by the Government’s inadequate response. Even after the initial crisis, victims continue to face negative experiences because of these policies. The trauma experienced by the Windrush generation can be passed down to subsequent generations. Families must grapple with the emotional aftermath, affecting the mental well-being of children and grandchildren.

I very much hope that the Minister will be able to give us some hope in his response that these issues will be addressed.

--- Later in debate ---

[The Parliamentary Under-Secretary of State, Home Office (Lord Sharpe of Epsom) (Con)]

My Lords, I thank all noble Lords who have spoken in this debate—they have made some very powerful speeches indeed. I start by offering my considerable thanks to the noble Baroness, Lady Benjamin, for securing this debate of course, but also more widely for the outstanding work that she has done on Windrush—whether it is celebrating the enormous contribution that the Windrush generation has made to our society, something we did last year for the 75th anniversary, or whether it is highlighting the injustice of the Windrush scandal. She has been nothing short of a shining light on this issue. For my part, I would like to personally salute the contribution of the Windrush generation, and of course their descendants. I associate myself with the introductory remarks of the noble Lord, Lord Griffiths of Burry Port, who earned much credit for them.

This is an issue of deep personal resonance to the noble Baroness, Lady Benjamin, of course, but it matters to us all, as the noble Lord, Lord Woolley, explained very powerfully. It has been clear from all the other contributions as well, and for that I am thankful. I too use Waterloo station and, like my noble friend Lord Bourne, I commend the memorial statue there: it presents a powerful and vital image. We all wish we could turn back the clock and prevent the pain and suffering that the victims of the Windrush scandal have had to endure. I say gently to the noble Lord, Lord Woolley, that numerous events were held across all departments last year. He will know that flags were flown, No. 10 held a reception hosted by the Levelling-Up Secretary and the Home Secretary, and the largest-ever Windrush Day grant scheme was launched.

We cannot turn back the clock, but we can strain every sinew to provide the people affected with the help they need and the compensation they deserve, while ensuring that the failings that happened previously can never be repeated. The noble Lord, Lord Adebowale, is right: the Government have a responsibility to all our people. Righting the wrongs is, has been and will continue to be a priority for the Government. I say to the noble Lord, Lord Hastings, that we are fixing things, and to the noble Lord, Lord Ponsonby, that there is an urgency to do this and to get it right. We are determined to ensure that everyone who suffered because they could not demonstrate their lawful status in the UK receives every penny of the compensation to which they are entitled. There is no cap on the amount that can be awarded, and our priority is to award the maximum compensation at the earliest point possible. I repeat the promises made by successive Home Secretaries that there is no end date for the Windrush compensation scheme, nor for the Windrush documentation scheme.

Reference was made to the 15,000 people and the figure of £200 million in compensation, but I stress that these are from the very early planning assumptions published when the compensation scheme was launched. It did not represent a budget or a pot of money to be drawn from. Despite extensive and ongoing outreach efforts, significantly fewer claims have been received and the Home Office has adjusted its planning assumptions accordingly. The noble Lord, Lord Davies of Brixton, asked about individuals and their documentation confirming their status or British citizenship. The number who have been provided with that documentation is now more than 16,800 and our experience has been that many of them have not suffered losses or detriment owing to being unable to demonstrate their lawful status in the UK, so they have not needed to claim compensation, but the Home Office encourages anyone who wishes to make a claim to do so. As I said, the scheme has no end date and there is no cap on the amount of money the department will pay.

[Lord Davies of Brixton (Lab)]

Is there any estimate of those who are not entitled to compensation but would be entitled if pensions and future earnings were part of the scheme?

[Lord Sharpe of Epsom (Con)]

My Lords, I will come back to the subject of compensation. I am going to attempt to address all the questions raised in the appropriate order. There is a lot to say and I have only 20 minutes to say it, so I ask noble Lords to bear that in mind when contemplating interventions. I will do my very best.

We have paid over £75 million in compensation. As of December 2023, over 80% of claims received had received a final decision and the majority of live claims were less than six months old. Payments to date include some very significant sums. More than 120 claimants have been paid over £100,000 in compensation. The noble Lord, Lord Ponsonby, asked about the 91% figure given by Laura Farris in the other place. As I said, 80% have had a final decision and 91% have had a final decision or have outstanding claims less than six months old, so that figure is correct.

The noble Baroness, Lady Benjamin, and others raised the question of speed. As I said, the Home Office’s priority is to award the maximum compensation at the earliest point possible. The changes that the Home Office has made to the scheme since its launch mean that people now receive significantly more money more quickly—I referred to the 80% figure. However, in answer to the comments of the noble Lord, Lord Hastings, about blanket amounts, I say that there are 14 different categories and each person’s experiences and circumstances will be different, so it is right that the Home Office takes the time to ensure that each claim is considered and understood carefully, so it can offer people the maximum compensation to which they are entitled. That said, the Home Office continues its efforts to reduce the time it takes to process claims. The length of time that individuals must wait for their claim to be allocated to a substantive decision-maker is now less than four months, down from around 18 months a year ago, and the four-month period includes all essential eligibility checks, together with a preliminary assessment to make an initial payment of £10,000 wherever possible.

The department is committed to ensuring people receive the compensation to which they are entitled, in all cases, including those where, understandably, there is limited documentary evidence. The scheme operates entirely on the balance of probabilities, and decision-makers receive in-depth training to ensure that this approach is applied fairly and consistently. Decision-makers use all the data and information available to them, and exhaust internal and cross-government routes before asking for more information from individuals. The Home Office also gathers information from third parties, paying for this where needed so that costs do not fall to claimants. That can include information from employers, HMRC, GPs and so on. We have a quality assurance team and an independent review process in order to ensure that all decisions are subject to a very high degree of scrutiny.

The compensation scheme was designed to be accessible to anyone, without the need for legal advice or assistance. For those who want or need support to make a claim, the Home Office provides free assistance through its independent claims assistance provider, the We Are Group. It has extensive experience of dealing with isolated and vulnerable people, and the Windrush team is also available on the phone to provide information and to discuss the process. In 2021 and 2022, the Home Office published new claims forms, developed in collaboration with stakeholders, which are simpler and easier to complete. Were our applicants allowed to recover legal costs in applying to the scheme, this may serve to encourage organisations to take advantage of potentially vulnerable people, charging them for unnecessary support.

On feedback and engagement with stakeholders and the community about the effectiveness of the scheme, as evidenced in the changes to the scheme since its inception we have continued that process, because the overhaul to the scheme in December 2020 significantly increased the amount of compensation awarded, and indeed the speed at which it can be paid. In 2021 and 2022, we published revamped claim forms, to which many noble Lords have referred. They were developed in consultation with stakeholders and are easier to complete. They are longer, but they are easier to complete, because they include more targeted and closed questions. The new forms have a Crystal Mark from the Plain English Campaign. As I have said, the changes were made in consultation with stakeholders, including the Windrush National Organisation, key advocates in the community who work collaboratively. Considerable changes were made to the forms while they were being redesigned, but if anybody cares to add to the process and make observations about the forms, the door is open and we are happy to listen.

In 2021, we launched a package of support to help those making, or those who have already made, claims on behalf of a relative who has passed away to obtain the legal documentation required to process their claims. In 2022, we broadened the homelessness category to allow awards to be made to people who were already homeless and then continued to be homeless due to an inability to demonstrate lawful status. We also introduced a fourth “living costs” category for close family member claims for costs incurred while supporting someone who lost their employment or benefits because they were unable to prove their immigration status. Last year, we made changes to the employment category which mean some people will be compensated for longer periods and receive more money, better reflecting their unique circumstances. Whenever changes are made, they are applied retrospectively.

To come back to the points that were raised by the noble Lord, Lord Davies, about why the scheme does not cover loss of employment opportunity, it is because this is a highly speculative issue, stretching across many facets of an individual’s life. The scheme cannot make financial determinations of this nature, since they will vary significantly from individual to individual. They depend on a multitude of factors which will be difficult and timely to assess in a fair and consistent manner.

In answer to the noble Baroness, Lady Burt, and the noble Lord, Lord Davies, the scheme does not cover occupational pensions because of the variable and complex nature of impacts on and future performance of those. However, through employment awards, individuals will recuperate the contributions they would have made into an occupational pension scheme at the time. Processes are also in place so that, where individuals were unable to work because they could not demonstrate their lawful status in the UK, their national insurance record is corrected so that their state pension entitlement is not affected.

On moving the Windrush compensation scheme from the Home Office, the Home Office firmly believes that moving the operation of the compensation scheme would risk significantly delaying vital payments to people. This was reinforced by Professor Martin Levermore, independent adviser to the scheme, in his report published in March 2022.

We continue to work to promote new applications to the scheme, and to engage with and gain the trust of affected communities. The scheme’s engagement team ensures there is regular dialogue with stakeholders from Windrush communities, who provide feedback and scrutiny. The compensation scheme engagement team supports events with external stakeholders from Windrush communities to provide the opportunity to speak to them about the impact the scandal has had on them and on their family’s lives. These engagement events also ensure that individuals and stakeholders get the correct information about the schemes—the Windrush documentation scheme and the Windrush compensation scheme.

Since February 2023, the Windrush compensation scheme engagement team has attended more than 30 events nationwide, including in the West Midlands, Bristol, Nottinghamshire, Yorkshire, Lancashire, Oxfordshire, Northamptonshire, Bedfordshire and London. This week, officials attended an event in Northampton which received positive feedback, commending the informative presentations and the benefit of over 120 conversations with Home Office staff. Events are planned during the first quarter of this year, including in London, Edinburgh, and Nottingham again. We are also looking at opportunities to work with communities in Wales and Ireland. These engagement events ensure that individuals and stakeholders receive accurate information about both schemes, and a large number of such engagements have taken place.

All noble Lords asked about scrutiny of the scheme and how the Home Office considers claims. As I have explained, we have a multilayered review process to ensure the compensation scheme has an appropriate level of external scrutiny. If I may, I will go into detail on those layers. The tier 1 review is conducted by a separate team that has not worked on the claim in question. The tier 2 review is an independent review process with the adjudicator’s office. The independent person, Martin Levermore, to whom I have already referred, regularly engages with officials and publishes annual reports on the scheme. His third report was published on 1 November 2023 on GOV.UK. The Home Office has published a fact sheet and granular transparency data on a monthly basis, which provides detail on a wide variety of aspects of both casework and review. The Home Affairs Select Committee provides external scrutiny and visited the department to scrutinise proceedings. The Home Office has also hosted other stakeholders, such as the Windrush Defenders Legal and the Independent Chief Inspector of Borders and Immigration, on open visits, giving access to Home Office caseworkers.

On the subject of the Windrush programme and the lessons being learned, the Home Office is absolutely determined to deliver on its commitment to righting the wrongs of Windrush. That work continues at pace, and I am not ashamed to use the phrase. As one would expect, and should expect, in any government department organisational structures change over time to ensure that delivery for the public is effective and delivers value for money. It has been decided that responsibility for delivering various Windrush response projects and recommendations will no longer be managed through a dedicated team in the transformation directorate but will instead be embedded in our everyday activities in other parts of the department. I forget who, but someone referred to it as being part of the departmental DNA. I can confirm, albeit anecdotally from my experience, that this is something that is considered in pretty much every aspect of the work that we are currently doing.

Most noble Lords asked about the promises that were made in regard to recommendations 3, 9 and 10. Wendy Williams recognised the scale of the challenge that was set by her 2020 Windrush Lessons Learned Review and applauded the department’s response in rising to the challenge. As the former Home Secretary set out in her WMS of 26 January 2023, she did decide not to proceed with some of the recommendations in the original form. I am afraid I am unable to comment further because there are legal proceedings in train on that particular subject. However, as I have just said, work remains ongoing on the majority of the recommendations, by way of embedding them into the DNA of the department, and that work will not stop.