NHS: 111 Service Debate
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Lord Clark of Windermere
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NHS: 111 Service
Lord Clark of Windermere Excerpts(8 years, 2 months ago)
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Lord Prior of Brampton
My Lords, 100% is clearly the only acceptable level but, realistically, it would be extremely difficult to get to that. Referring back to the charge of complacency, we recognise that significant improvements need to be made to the 111 service, but it can be a vital part of the way that we deliver urgent care in Britain.
Lord Clark of Windermere (Lab)
My Lords, we all accept the Minister’s commitment to the NHS. He has just stated that improvements to the service need to be made. When are they going to be made?
Lord Prior of Brampton
My Lords, it may sound trite, but we need to make continuous improvement in all aspects of the NHS. We can never be satisfied with where we have got to. Interestingly, the licensing arrangement which underpins the NHS Pathways—the algorithm developed by the Royal College of GPs—has within it an audit to ensure that continuous improvement is being made.