Open Public Services White Paper

Lord Ahmad of Wimbledon Excerpts

Monday 11th July 2011 Lords Chamber

[Baroness Verma]

My Lords, it is a great disappointment that Southern Cross has had to go down the route that it has gone in. The noble Lord is of course aware that many providers perform excellent work and have greater safeguards in place. We do not want to take one example and judge all private providers on it.

I am not quite sure that the significance of the roads question will be answered as fully as the noble Lord would like. I assume that those data are so that the public—the people who use those roads—are able to question why there is not greater improvement and how greater improvement can be brought about. It is not about avoiding roads but being able to say, “Where judgments are to be made about mapping on those roads, how do we deliver better services? Is it about speed or variable speeds”? I suspect that that is what it is, incorporated into that response.

On health premiums, it is absolutely right that those healthcare providers dealing with very difficult health issues in their areas should be given extra support and rewarded if they deliver better outcomes. It is only right that we work in partnership—sometimes with local authorities or across a range of providers. We must not put a full-stop block on this, so that we are driven by the same service that has gone on for many years and that has not delivered the sort of outcomes that we would like everyone to have—and not because they can buy it. It has to be available for everyone.

[Lord Ahmad of Wimbledon]

My Lords, as someone who works within local authorities and has local authority experience over 10 years, I welcome the Statement, not least because when we have looked at procurement of services we have, for far too long, seen a repeated reliance on what has happened before continuing. I welcome the White Paper because it opens up different channels, whether it is the state sector, the private sector or, indeed, as we have seen, the growing importance of the voluntary sector in delivering effective services at the ground level, as people desire. One-size-fits-all is not the way forward. Personalised budgets, services which matter to local people delivered by the best provider, are what is desired and this White Paper outlines those objectives. I also ask my noble friend the Minister to emphasise once again that while we have only seen the local DCLG budget being allocated in such a way, we see a relinquishing of Whitehall’s control on budgets and all budgets being delivered effectively by the right provider for local people at a local level.

[Baroness Verma]

I thank my noble friend for his warm welcome for the Statement and I absolutely agree that it is about decentralisation and being able to give more and more control over to local people and local authorities, so that we can actually get the sorts of services that local people need in those local areas. There is no point in trying to micromanage local areas when one does not have the special needs of those local areas within one’s own way of delivering. My noble friend is absolutely right that it is really important that the decision-makers are part of the communities that are being served.

Personalised budgets, which are something that I know about, are one very good way of being able to deliver. In her response to the Statement, the noble Baroness talked about personalised budgets. Not enough people are signed up to them; we want to deliver, we are building upon what the previous Government were doing, but, of course, it takes time to roll these things out and make people aware. It is about an awareness campaign as well to make people aware of what is available to them so that they will make informed choices.