Trans-Pennine Rail Travel and Delays

Liz McInnes Excerpts

Tuesday 11th September 2018 Westminster Hall

[Kevin Hollinrake]

The hon. Lady makes some good points on behalf of her constituents. Although some issues, which I will come to later, are beyond the control of TransPennine Express, the operator clearly could deal with some issues that would alleviate many of the problems, and it is absolutely right that she draws attention to them.

Another traveller contacted me this week on Twitter to say:

“two days in a row no driver for the 15.17 from Manchester Piccadilly.”

The late departure of her train from Huddersfield meant that she would not make the 16.01 connection to Malton and would have over an hour to wait.

There are many others. Another gentleman said:

“TransPennine seem to cancel trains regularly to Malton and Scarborough which should not be happening. The frustration of passengers is starting to boil over and I know that some TPE staff are fearing for their safety. One of the staff told me on Sunday that nurses and doctors from Malton working at Scarborough Hospital were not getting to work on time on a regular basis. People are losing their jobs over the delays and cancellations.”

[Liz McInnes (Heywood and Middleton) (Lab)]

Just to add to that catalogue of woes, one problem in Manchester is that, owing to train cancellations, trains frequently have to stop in the centre of Manchester and do not carry on to Manchester airport. That causes a great deal of disruption. The whole point of TransPennine Express is that it should work for the whole of the north, not just part of it.

[Kevin Hollinrake]

The hon. Lady makes a good point. We have had similar issues from York travelling east, and from east travelling west, which I will come on to in a second.

There is also the problem of overcrowding due to cancellations and the short-forming of trains, which is when they travel with fewer carriages than specified. My constituent explained:

“the late-running train from Malton was so overcrowded on arrival some passengers had to wait for the next train, hopefully an hour later…Typically on the return journey from Leeds or York you can wait for 90 minutes for a York/Scarborough train.”

The theme is the same: people are completely fed up with the delays, the cancellations and the lack of information and clear communication. Many people are leaving York only to be dumped at Malton, which is a great place, but not if they do not want to be there at that time. If people were notified that that was going to happen, they would probably stay at York where there are facilities. Again, it is about communication. These things have a knock-on effect on work and other appointments. They also put huge stress on holidaymakers trying to make it to Manchester airport. The result is general, costly inconvenience.

In this day and age, people are entitled to expect a reliable service. It is not unreasonable to think that, if someone plans to take a scheduled train on a specific date at a specific time, it will be there and they will not be hanging around for hours on end waiting—a huge inconvenience for not just the person themselves but everyone involved in their day. Recently there have been more delays, more cancellations and more people stranded. In one instance, spectators trying to get to the cricket at Scarborough were turned back at Malton. For the county’s cricketing faithful, missing Scarborough festival is as close to sacrilege as it can get in Yorkshire.

To put the situation in context, over a three-month period in the summer of 2017 in my constituency, six trains were cancelled at Malton. This year, over the same period, 56 trains were cancelled. During that period in 2017, 110 trains between Leeds and Scarborough were more than nine minutes late. This year, there were more than four times as many—a total of 479 delayed trains.

We need much more joined-up thinking and a far more collaborative approach between Network Rail and the operators. They need to work together to put the needs of passengers first—or perhaps train operators should have more control over the tracks. I know that the Minister and the Transport Secretary are looking at that possibility very closely and are keen to explore it further.

Whichever solution we come to, people are entitled to a reliable service. They should be able to expect to get to work, to appointments to school and to their holiday on time or, at the very least, to get up-to-date information about what is happening. Otherwise, people will inevitably stop using our rail service and return to their cars. That will, of course, put further pressure on already congested roads.

Although punctuality has improved to 80%, that still means unacceptable delays. To improve matters in the short term, TransPennine has proposed timetable and other changes to Network Rail, to take effect in December. I very much hope the Minister, who I know is keen to resolve the issues, will do all he can to support the changes and bring them into effect. Given that it takes eight weeks to implement changes, as he will know, time is critical, and we need to get Network Rail to accept the proposed changes if those will bring about an improvement in performance.

In the medium term, the Minister is undertaking a review of rail disruption. It is absolutely right that we look at the issues and identify what has gone wrong, rather than jumping to conclusions, before we start trying to apportion blame. The Minister is examining the issue with Councillor Judith Blake, leader of Leeds City Council, which I welcome. We look forward to that review with keen interest. It is right that when we determine who is responsible, they are held to account and we put measures in place to make sure that these things do not happen again.

Looking at the wider perspective, if there was ever an example of why we need more powers devolved to the north to resolve these kinds of problems and to prevent them in the future, this is one. In terms of the strategic, longer term approach, Transport for the North is keen to be given more powers over infrastructure and operators in the north of England so that the region can take responsibility for the delivery of a much better, more efficient and more tailored service. That call is supported by many, including the train operators themselves. I know that there are issues about the giving up of powers by one authority to another. I know that the Minister is looking at that closely and that it is not as straightforward as it may seem, but if it would improve performance and allow decision-making powers to be returned to a more effective local organisation that could look at these things holistically, it has got to be seriously considered.

The summer’s disruption has shown that we really do need the tools in the north. By that, I mean the powers, but also the investment. Part of the problem has come from the fact that we are investing in the lines. The changes have not been implemented as they should have been, but the fact that we are investing, which will ultimately lead to an improved service, is to be welcomed, as is the Government’s planned £3 billion upgrade of the TransPennine route and their commitment to Northern Powerhouse Rail. Those measures and proposals are to be welcomed and celebrated.

Transport for the North has made a plea. I am one of the chairs of the all-party parliamentary group for the northern powerhouse, and we are asking the Minister and the Chancellor to look at bringing forward Northern Powerhouse Rail to coincide with the completion of High Speed 2. At the moment, Northern Powerhouse Rail is scheduled to be completed in 2040. We are asking for the delivery of that new, transformational service, which will halve journey times between Leeds and Manchester, to be brought forward to 2032. I hope the Minister will comment on that. With investment and the powers to make decisions, the region can transform our transport system to provide a service passengers deserve and, at the same time, bring massive and long overdue economic benefits to our region, through increased productivity and the creation of more jobs.