Oral Answers to Questions

Liz McInnes Excerpts

Thursday 30th March 2017 Commons Chamber

[Paul Maynard]

My hon. Friend and I have already discussed at some length the opportunities to improve services from Kettering, and everyone in the House knows what a doughty campaigner he is for his constituency. I am sure that I will be reminded time and again of these issues. A sixth path is being created on the route, and I look forward to seeing how the consultation recommends that it be best deployed. I am sure that Kettering will feature heavily in those submissions.

[Liz McInnes (Heywood and Middleton) (Lab)]

15. What recent assessment he has made of trends in bus passenger satisfaction.

[The Parliamentary Under-Secretary of State for Transport (Andrew Jones)]

The independent transport user watchdog, Transport Focus, produces an annual bus passenger satisfaction survey, and the autumn 2016 report was published last week. Overall bus passenger survey results scored 87%, up from 86% in the previous year.

[Liz McInnes]

I thank the Minister for that answer, but the Manchester Evening News recently ran its own survey of Greater Manchester residents, and in response to being asked which part of the transport network people most wanted to see improved, more than one in five identified poor bus services. Their complaints covered a whole range of issues including pricing, difficulty in making long journeys, the lack of night buses and general unreliability. What reassurance can the Minister give to Greater Manchester bus users that their complaints are being heard?