Hospital Car Parking Charges

Liz McInnes Excerpts

Thursday 1st February 2018 Commons Chamber

[Liz McInnes (Heywood and Middleton) (Lab)]

It is a pleasure to speak in this debate and to follow the right hon. Member for Hemel Hempstead (Sir Mike Penning). Much of what he said echoes the complaints that have come to my constituency office.

I thank the right hon. Member for Harlow (Robert Halfon) for securing this debate. This subject is close to my heart because I used to work for the NHS. I well remember when car parking charges were introduced for patients, carers, visitors and staff. I remember the controversy it caused at the time, and it still causes controversy now. This issue has not gone away.

I worked for the NHS as a clinical scientist, but I was also a workplace rep for Unite, the trade union. I remember the resistance that all the health unions put up against the introduction of car parking charges, which we saw then, and still see now, as a tax on staff coming to work and on patients, visitors and carers.

The practice of charging for car parking in my area was started by Central Manchester University Hospitals NHS Foundation Trust, and the issue of people using the free parking at the hospital and then going elsewhere was the reason for introducing those charges, but once Central Manchester University Hospitals did that, all the other hospitals in Greater Manchester followed suit.

The only reason anyone would go to North Manchester General Hospital, where I worked, is because they work there, because they are getting treatment there or because they are visiting as a friend, a relative or a carer. There is no other reason for someone to visit that hospital, so there was no real reason to start charging people to park there.

The trust claimed that the moneys taken would be put towards improving the car parking facilities, which I admit were absolutely dire. We used to park on unsurfaced, potholed areas, which were eventually improved once the charging system became embedded—that is one positive thing that came out of it.

The trust initially purchased some wheel clamps and threatened to clamp the car of those who did not pay. I worked with some interesting people in the NHS, and one colleague decided to buy his own personal wheel clamp, which he attached to his car when he parked in the morning. The hospital is not in the most salubrious of areas, so the clamp served two purposes: it immobilised his car and kept it secure; and it gave the impression that he had been penalised for not paying to park. Within a few weeks his wheel clamp had paid for itself.

Not everyone was that inventive, however, and gradually the idea of paying to park at the hospital became commonplace, if not accepted, although the trade unions always strongly opposed the practice. The wheel clamps were quickly phased out—rumour had it that the trust had been successfully sued, although we never found out the full facts—and the trust began to impose fines on those deemed to have breached the rules.

The whole issue of car parking fees and fines generated a huge amount of controversy, discussion and debate, not to mention a huge number of visits, phone calls and emails to the trade union office. Anyone who might question the need to give trade union reps facility time to do their job might like to reflect on the massive pressure put upon them by issues such as this. When I left the trust, having been elected to this place, I was paying £20 per month in car parking charges, which was taken directly out of my salary. That staff fee is now £22.10, which might not sound a lot, but represents an increase of more than 10% over the past three years. That pays scant regard to the fact that NHS staff have had their pay either frozen or capped to a maximum of just 1%—this is completely disproportionate.

As an MP, I have helped many constituents who were sent demands for car parking fines by a company called Civil Enforcement Ltd, which is contracted by my local Pennine Acute Hospitals NHS Trust to pursue those deemed to have breached car parking regulations. I have had constituents aggressively chased for payment when they have parked in a staff parking space by mistake, and the practices of this company do seem to lack the human touch. Most people attending hospital usually have more important matters on their mind and could be forgiven for being slightly distracted while trying to work the myriad instructions posted in a hospital car park prior to visiting sick relatives or going for treatment themselves.

The charges can be prohibitive: £1 for one hour, £4 for 8 hours and £8 for up to 24 hours. As many Members have pointed out, most of the time the patient or visitor does not know how long they will be in the hospital for, so most will err on the side of caution and pay more than they should. The ticket machines also do not take banknotes. When I worked at the hospital, I was regularly asked for change by patients and visitors struggling to feed the machines. I am sure that all those people had more important things to deal with and could have done without that additional stress. I accept that my local trust will provide a weekly ticket for £15 and will make arrangements for those with long-term illness, but that is not immediately clear to patients and visitors, and it requires action on their part at an already stressful time.

The motion calls on the Government to provide a means whereby car parking charges may be abolished and I fully support that, but hand in hand with that has to go an improved public transport system, so that staff, patients, carers and visitors are not as reliant on private cars. Sadly, in my constituency, we have just had a bus service between Rochdale, Middleton and North Manchester General Hospital withdrawn. Retrograde steps such as that do nothing to reduce the demand on hospital car parks, and we absolutely need a comprehensive public transport policy to support the abolition of hospital car parking charges.

The other step we need to take is to reduce NHS trusts’ dependence on income from car parking. Department of Health guidelines used to stipulate that income earned from car parking should be spent only on the maintenance and running of car parks, but those guidelines now appear to have been relaxed, and cash-strapped trusts are now using that income for patient care. In fact, when I visited North Manchester General Hospital recently I was disappointed to see that a staff car park that had been in a very poor state when I worked there many years ago had been allowed to deteriorate even further. Clearly, no income had been spent there on improving conditions for staff. The Pennine Acute Hospitals NHS Trust alone made £3 million from car parking charges last year. The NHS underfunding issue must be addressed in any consideration of the abolition of car parking charges.