Public Transport (Disabled Access)

Debate between Lisa Nandy and Mark Lazarowicz

Wednesday 12th October 2011 Westminster Hall

[Lisa Nandy (Wigan) (Lab)]

Earlier this year, I was visited by a group of my constituents in Wigan who were from Hunter Lodge, a facility for people with disabilities in the borough. They told me about the endless difficulties they faced in trying to do some of the simplest things that most of us take for granted—shopping, visiting friends or getting to work. They tried to go by train to a nearby town, but had been forced to travel by relay because there was only one wheelchair space available on the train. When the train arrived, the space was already taken. They were told that instead of travelling in the carriage with other people, they would have to go in the guard’s van alongside the bags, parcels, bikes and other goods.

I am angry that, in 2011, that is still considered by some people an acceptable way to treat fellow human beings. Astonishingly, when I looked into this matter, I found that they were the fortunate ones. Half of all train stations do not have level access, so it turns out that they were actually lucky to even be able to get on to the train platform in the first place. Despite some real improvements—not just under the previous Government, but under the Government before that—we are not moving fast enough. The Association of Train Operating Companies said earlier this year that progress on making train station platforms accessible to people with physical immobility is far too slow, and that Network Rail and the Department for Transport need to get a grip of this situation.

I am also concerned about the closure of ticket offices, an issue that many people have raised with me. Without a ticket office, it is nigh on impossible for many people—particularly those who have sight problems, are in wheelchairs, or have learning difficulties—to even buy a ticket to get on the train. In many instances, ticket office staff are the only people available to assist people physically to get on to the train. The McNulty review recommended closing 675 ticket offices around the country. I am aware of the economic realities, but I would like to see a commitment today from the Minister to assure us that he will not sanction proposals that would leave ticket offices entirely unmanned. That is not just because ticket office staff are often the only people available to help people on to the train. Many people contacted me in advance of this debate to say that so much of the staffing issue is about feeling safe on public transport—having the security of being able to get to where they are going without being stranded, which had happened to them in too many cases.

When I secured this debate, I was contacted by young people from across the country, who described to me, in a compelling way, how they had been unable to even get on and off trains because there were no ramps available, the ramps that were available were too short or too long, or nobody was there to help them use those ramps. More than anything else, I was struck by the indignity and humiliation that ran like a thread through all those stories. They need electronic ramps on every train so that they do not have to suffer both the indignity and the anxiety of hoping desperately that somebody will be available to help them, having to make a fuss as they stand on a train simply to get off it, and, in some cases, being stranded on a train because there is no one available to help them.

Although some train companies have made adjustments that already meet the demands of the law, the situation is still not good enough. For example, Virgin Trains has three spaces for wheelchairs on its “Pendolino” service. Although that is welcome, it makes it extremely difficult for people to travel together. Is it seriously too much to ask to adapt trains so that young people, such as those in the Chamber today who are listening so intently to the debate, can go out with their friends? Is that seriously, in 2011, too much to ask? Early next year, the franchise for the west coast main line will be put out to tender. Will the Minister give me a commitment today that one of the criteria for interested companies will be the progress they make on this issue?

I am also deeply concerned that the rhetoric flying around at the moment, about people on incapacity benefit, is making an already dreadful situation much worse. In an independent survey for the charity Scope, 15% said they had suffered high-level abuse on public transport. It is a damning indictment of the current situation that the campaigning organisation Trailblazers struggled to find young people who would even take part in a recent report on the issue, because they found the prospect of engaging with public transport too distressing to contemplate. People with concessionary railcards tell me that they have been questioned to a humiliating degree on public transport about the nature of their disability, particularly when that disability is not physically obvious. Will the Minister agree to take this up with the rail companies to ensure that the practice stops urgently?

The difficulty is not just restricted to trains, although that was one of the key issues raised with me by my constituents. I have also been sent stories about people trying to travel on airlines who have been asked to pay extra charges to carry medical supplies—even oxygen canisters—which were classed as excess baggage.

[Mark Lazarowicz (Edinburgh North and Leith) (Lab/Co-op)]

On air travel, my hon. Friend might want to comment on the practice of some airlines. Even when an air bridge is available at an airport to take passengers off without the need for stepped access, airlines use the access stairways to reach aircraft for what I suspect are financial reasons. In such situations, a person in a wheelchair often has to wait until a winch or lifting vehicle is brought out from the terminal. Apart from the delay that that involves, it is very embarrassing to be picked out in such a way when the facilities are available in the airport to avoid that. That should also be addressed as part of the joined-up approach that is needed.

[Lisa Nandy]

I could not agree with my hon. Friend more. The example he gives highlights exactly the indignity and humiliation that far too many people must face when they try to do something that the rest of us take for granted. I am grateful to him for raising that point.

On the buses, people seem to fare little better. Half of all disabled people say that buses are a concern for them. Even something as simple as boarding the bus presents a problem. Many buses still do not have ramps and, even when they do, a common story emerges from all the reports that I have been sent from across the country of drivers refusing to stop because it would take too long to allow somebody to board, or because the space allocated for a wheelchair is taken up by a pushchair. I want to be absolutely clear on this point: I am not advocating that there should not be space for pushchairs; it is simply unacceptable that there is not room for everybody.