Public Transport (Disabled Access)

Debate between Lisa Nandy and Julian Huppert

Wednesday 12th October 2011 Westminster Hall

[Lisa Nandy]

I am grateful to my hon. Friend for making that point. Guide Dogs for the Blind was one of the most helpful organisations when I was preparing for today’s debate. I am sure that the Minister will want to consult it further about some of the difficulties my hon. Friend mentioned.

Almost half of all bus operator revenue comes from public funding. I want to see the Government putting serious pressure on companies in receipt of that public subsidy to ensure that the changes that I am outlining today happen. We not only can use our procurement power to make this happen, but we must and should do so, and make it happen quickly. What is so strikingly clear is that laws and training are essential, but alone they are not enough to solve the problem.

Several years ago I had the privilege to work for the former Member for Walthamstow, Neil Gerrard, an inspirational MP who, among many other things, while I worked for him brought into law the Private Hire Vehicle (Carriage of Guide Dogs etc.) Act 2002. It closed a loophole in the law under which black cabs had to carry guide dogs but private hire vehicles did not. It was symbolically important and particularly important to blind people, who obviously rely more on private hire vehicles than any other form of transport, but Guide Dogs for the Blind tells me that, since then, the situation has not got much better because the Act has not been enforced. That underlines how enforcement is essential if we are to make progress.

[Dr Julian Huppert (Cambridge) (LD)]

I congratulate the hon. Lady on securing the debate and on an excellent speech so far. On the subject of guide dogs, will she join me in congratulating my colleague in the London Assembly, Caroline Pidgeon, who has recently run a successful campaign to force Transport for London and the Government to lift the ban on guide dogs for disabled people on the escalators of the tube, docklands light railway and overground railway? That is another part of the whole picture.

[Lisa Nandy]

I am grateful to the hon. Gentleman for mentioning that, making it clear that the issue is cross-party. The Disability Discrimination Act 1995, which started so much, was passed with cross-party consensus, and it is on that basis that we ought to go forward. All of us ought to play our part in making things happen.

Given that enforcement is so badly needed, I would like to hear a commitment from the Minister that mystery shopping exercises should be part of the franchising agreement on the railways and that he will find a mechanism to impose that condition on companies in receipt of public subsidy. Although feedback and surveys are an important part of any organisation, what is clear from the evidence sent to me by a whole range of organisations is that feedback alone is not enough. Often people’s experiences on public transport are so distressing that they do not want to relive those experiences by having to send in a survey response or make a complaint, so I want the commitment to mystery shopping exercises to be part of our agreements with such companies.

Sixteen years ago, the landmark Disability Discrimination Act was passed in this House with cross-party support, making a promise to people up and down the country that we have simply not fulfilled. We have failed many of those observing in the Chamber, and others up and down the country. A full 13 years after the regulations that breathed life into the Act came into force, it is nothing short of appalling that the situation is not better than it is. There are 12 million people with disabilities in the UK and, as we all live longer, that number is increasing. There is not only a moral imperative to take urgent action, but a social and economic one. Yet, in advance of the debate, I was contacted by Scope, Whizz-Kidz, Transport for All, the National Children’s Bureau, the Every Disabled Child Matters campaign, the National Union of Rail, Maritime and Transport Workers, the Association of Train Operating Companies, Passenger Focus, the Muscular Dystrophy Campaign and many others all expressing exactly the same concerns: not only did they say that the situation is not getting better fast enough, but many are concerned that the situation is getting worse and not better.

With cancelled station upgrades, cuts to discretionary travel and ticket office closures, we need a renewed focus on the area, and urgently. That is one reason why I am so deeply concerned that the Disabled Persons Transport Advisory Committee has been abolished. Will the Minister at least commit to setting up a working group, with transport companies and people with disabilities represented, to drive forward the necessary improvements to public transport by the 2020 deadline? Many of the organisations that I mentioned, which are far more expert in the area than I am, have expressed real concerns to me that we will not meet even those most basic standards that we promised to meet 16 years ago. The Government have made it a real priority to get disabled people into work. Setting up a working group would at least send a strong signal that they are committed to that. If they are going to ask people to go to work, they ought to be committed to enabling them to have the means to achieve that.

One of the most shocking things that I have found since my constituents came to see me in Wigan several months ago is that many of us—myself included—live our lives blissfully unaware that such an appalling situation is a daily reality for people up and down the country. I am pleased that so many Members are present today, and that we are using our position in this House to shine a spotlight on that situation. I am concerned, however, about what happens after today. Too often in this place we have a debate, express concerns and make our views known, but nothing happens next. Will the Minister commit to ensuring that any company in receipt of public subsidy will be required to report annually to Parliament on the progress that it makes in the area? The requirement need not be onerous—perhaps an annual letter to the Select Committee on Transport, for example. However brief, it would help to ensure that those of us who have the luxury of ignoring the problem are not allowed to do so.

Finally, I want to tell the Chamber about one of my constituents, Michael. He is 15-years-old; because of illness he is in a wheelchair and has been all his life. He was born alongside the Disability Discrimination Act which gave hope to people in his situation throughout the country. Essentially, if we will not take action to meet by 2020 the commitments made 16 years ago, we are saying to Michael, “You have lived all your lifetime with these problems. By the time that you are 24 years old, you will still struggle to work and to see friends. We will not give you the freedom that you both need and deserve.” We in the House are simply not doing enough to help Michael to live his life.

If we are to resolve the situation, it will require not just action but a shift in our collective mindset. It is not people with disabilities who need to adapt their lives—they have already done their bit. It is the rest of us who need to change our attitudes towards them. In the end, the question is about the sort of society that we want to live in. Do we want to live in the sort of country in which we say to my 15-year-old constituent, Michael, that we have no place for him? That is not the sort of country that I want to see. We should be ashamed, and I hope that all of us, in every part of the House, will make the issue a long overdue priority.