Oral Answers to Questions

Lisa Forbes Excerpts

Monday 7th October 2019 Commons Chamber

[Tom Brake (Carshalton and Wallington) (LD)]

9. What steps she is taking to reduce the time taken for universal credit claimants to receive their first payment.

[Lisa Forbes (Peterborough) (Lab)]

23. What progress her Department is making on improving the timeliness of initial payments of universal credit.

[The Secretary of State for Work and Pensions (Dr Thérèse Coffey)]

Universal credit payment timeliness continues to improve and is near a record high, with the most recent data showing we paid 83% of new claims in full and on time.

[Dr Coffey]

It is important to recognise the help to claim—I think it is £39 million of support—that has been given through the citizens advice bureaux to try to help people who may not always be there with the paperwork that is required, so we are making best efforts so that people can make the right claims so they can be paid on time. As regards other elements, of course the advance is available, which can then be repaid over a 12-month period.

[Lisa Forbes]

With former Thomas Cook employees being offered food bank vouchers by the Department for Work and Pensions and the Trussell Trust in Peterborough reporting a 50% increase in the number of food parcels given to my constituents in the last year alone, can the Secretary of State tell us what impact she thinks the collapse of Thomas Cook will have on these figures?

[Dr Coffey]

The hon. Lady was at our first taskforce, and I am sure she will be impressed with the work that we have already been doing together, including the jobs fair that happened last Thursday. It is important, and we have seen this with Thomas Cook ex-employees, that they make a universal credit claim quickly—some of them have —so they can get the support that they need. I welcome, actually, the support that is given through the Trussell Trust in order to help people in this difficult time, but the sooner people come into Jobcentre Plus and start claiming universal credit, the sooner we can help.