Lillian Jones
Main Page: Lillian Jones (Labour - Kilmarnock and Loudoun)Department Debates - View all Lillian Jones's debates with the Department for Transport
(1 day, 20 hours ago)
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Lillian Jones (Kilmarnock and Loudoun) (Lab)
I thank the Secretary of State for her statement and associate myself with the comments of gratitude towards the firefighters and airport staff who responded to the incident. Will my right hon. Friend confirm that passengers have sufficient rights to receive support and compensation when these kinds of external events disrupt their plans?
Heidi Alexander
Airlines are responsible for providing passengers with a refund within seven days, or to be re-routed to their destination under the same conditions, with required suitable accommodation and food. That is the airlines’ responsibility. We have advertised the rights of passengers via the Civil Aviation Authority in recent days to ensure that people are aware. Those are the provisions that exist within our law to compensate people who have been affected by this type of disruption.