Water Bill

Liam Conlon Excerpts

2nd reading
Friday 28th March 2025 Commons Chamber

[Liam Conlon (Beckenham and Penge) (Lab)]

I thank my hon. Friend the Member for Norwich South (Clive Lewis) for introducing the Bill. I know that my constituents in Beckenham and Penge will want to thank him for raising the issues addressed in the debate today.

I will begin by talking about the recent five-day water ordeal that my constituents were subjected to by Thames Water. On the evening of Tuesday 11 February, a mains water pipe burst up the road from me, in Dulwich, south London. Overnight, thousands of homes, hundreds of businesses, 11 care homes and 29 schools all lost access to their water. Six London postcodes were affected in all, including two in my constituency. The next day, residents in Anerley, Crystal Palace and Penge, in my constituency, woke up without any water. In response, Thames Water established a bottled water centre at the Sainsbury’s in Bell Green. For those unfamiliar with the geography of south-east London, while it is located in a lovely part of the constituency of my hon. Friend the Member for Lewisham East (Janet Daby), ironically adjacent to the River Pool and the Waterlink Way, it is also up to an hour’s walk away for some of the people in my constituency who were left without water. It was an unacceptable solution that could easily have been avoided.

Later that evening, Thames Water managed to make things even worse. The sole water bottle station was closed due to a security incident, leaving residents reliant on local supermarket stocks. Unsurprisingly, those ran dry pretty quickly. While the water bottle station later reopened, despite my offer of support and the offer of support from other hon. Members, Thames Water refused to open an alternative site closer to the outage. Some constituents still did not have any water by the start of the weekend, having been left without water since the Tuesday evening.

Those residents included vulnerable customers who could not be expected to leave their homes, never mind walk for an hour. Those residents are entitled to sign up to what is called the priority services register. Residents on the PRS should receive deliveries of bottled water, as well as additional support and communications from Thames Water, yet throughout the outage I was contacted by residents on the PRS who were not receiving any of that help on time—some were receiving no help at all.

Along with local volunteers, my team and I knocked on hundreds of doors across the local area, including on the evening of Valentine’s day—which, as someone pointed out, might be the reason I am still single. We identified those who might need additional help and delivered bottled water to them all over the weekend. This included residents who were pregnant, those who were disabled, and some who were terminally ill. One constituent’s story particularly sticks in my mind: a disabled single mum of two, reliant on oxygen, was left without water for days, without any support or emergency deliveries from Thames Water. The compensation she received for that failure was a £40 good-will payment.

While I thank every volunteer who helped with that effort, it should never have been necessary. It was Thames Water that had a responsibility to safeguard vulnerable customers and provide alternative sources of water. This week, my hon. Friend the Member for Lewisham West and East Dulwich (Ellie Reeves) and I met representatives of Thames Water to talk to them about that water outage and some of the lessons they could learn from it. One of the points I made to them was that this is not like covid, which sprung up without any warning; burst water pipes happen all the time, and frequent and consistent communication is a pretty standard thing that constituents and customers are entitled to expect.

However, I do not mention this ordeal just to highlight the unjust plight of my constituents. Their experience embodies the failure of the water system highlighted by the Bill that my hon. Friend the Member for Norwich South has introduced. The previous Government failed to drive investment in the system and abdicated their responsibility to regulate. A failure to maintain, invest and build has led to an aching system, one in which over 50% of Thames Water’s sewage treatment plants have inadequate capacity and where, in 2024 alone, Thames Water discharged raw sewage into rivers for nearly 300,000 hours.

All the while, that failure was rewarded. In 2023-24, Thames Water paid executive bonuses worth over £1.3 million—a reward for failed management, aided and abetted by the previous Conservative Government, that has left an investment shortfall of £24 billion. It is our constituents who pick up the tab for that shortfall, left to pay the price of failure, with some quite literally seeing their bills double. I do not dispute that investment is needed, but this must never be allowed to happen again. I am pleased that this Government have taken immediate action, including bringing criminal charges against persistent lawbreakers, giving regulators the power to ban executive bonuses, introducing severe and automatic fines for offences, and ringfencing money for vital infrastructure investment.

I also want to talk about a lesser-known reform that relates to compensation, which is the guaranteed standards scheme. Admittedly, it is not a document I had familiarised myself with before constituents were left without water, but it lays out the minimum compensation rates for water outages. Last month, my constituents were entitled to a measly £30 for each 12-hour period when they were left without water, or a one-off payment of just £25 for low pressure. The reason why those rates are so low is that they were last updated in the year 2000, so I am glad that this Government have acted to finally reassess them. New plans mean that low pressure incidents could see payments of up to £250—a 1,000% increase—and payments for water outages will rise to £50, plus an additional £50 for every 12 hours that the incident remains unresolved. I am pleased that our new Government are acting quickly to fairly compensate those who suffer from water outages in the future.

Reforms to our water system and today’s debate are not just about security of supply, but are also about protecting our waterways and coasts. That is something my constituents deeply value, as do I. During my campaign to come to this place, I invited Feargal Sharkey—the prominent water campaigner and one-time frontman of the Undertones—to visit Cator Park and the small stream of Chaffinch brook in my constituency. We visited the Friends of Cator Park and Alexandra Recreation Ground, which does so much for the park. That organisation and all the environmental campaigners I have met in my constituency understand that our waterways are a crucial part of our environment and play an irreplaceable role in sustaining our biodiversity.

I will just finish on this point: I have been most impressed in my constituency by so many of the young people I have met on school visits. From engaging with young people across Beckenham and Penge, I know how much this issue matters to the next generation. I will give two examples. I was contacted recently by Daniel, a year 12 student and a member of the Langley Park school for boys environmental society. He and others took the initiative to contact me for help exploring funding opportunities for their biodiversity scheme. The society’s members are determined to support wildlife around the school and across our constituency. They had already organised a clothes swap and bake sale to raise funds to do so, and I look forward to meeting them soon.

I also recently met members of the fabulous eco council at Stewart Fleming primary school, who displayed real care for the environment—for preserving it not just for themselves, but for the generation after them. They are working closely with the Friends of Betts Park, helping to ensure that it, and the short section of the Croydon canal in it, remain an attractive place for people to visit.

I thank and commend so many other schools across Beckenham and Penge that have active eco councils. They often sit alongside school councils, which every primary school has—schools including Clare House, Churchfields, Balgowan, St Mark’s, Shortlands and many others. On Wednesday evening this week, I visited Beckenham scouts, who are a fantastic group of young people. We played a game where they set their own Budget and said what they would spend and prioritise, as if they were Chancellor, and the environment always came out as one of the top priorities.

I hope that Members have learned that we have fantastic waterways in south-east London. The reforms to our water system that my hon. Friend the Member for Norwich South has been pivotal in pushing for are crucial to protect not just consumers and constituents, but our national heritage and environment, which I know are held dear by every generation in Beckenham and Penge.