Post Offices (North Yorkshire)

Debate between Kevin Hollinrake and Andrew Jones

Tuesday 6th November 2018 Westminster Hall

[Andrew Jones]

That was indeed a very disappointing part of the Post Office’s response at what was otherwise a very good APPG meeting. I want the consultation to be much more wide-ranging. I want it to consider the views of the people of Harrogate; I am sure the hon. Lady wants the same for the people of York, and my hon. Friend the Member for Thirsk and Malton (Kevin Hollinrake) wants the same for his constituents. The issue affects locations right across north Yorkshire.

[Kevin Hollinrake (Thirsk and Malton) (Con)]

I congratulate my hon. Friend on securing this important debate. Post office services are always critical, but particularly now. Banks in villages and towns such as Kirkbymoorside and Filey in my constituency are closing, handing over responsibility for banking services to post offices and walking away, yet there is no long-term guarantee of how long those post offices will exist. Does he agree that it is critical that we continue to invest in our post offices so that people have physical access to banking services and to the many other services that post offices provide?

[Andrew Jones]

My hon. Friend makes a valuable point; I totally agree. From a business perspective, I have no doubt that in some parts of our country, post offices are the last opportunity for local banking. They play a critical role, and the need for their preservation has to be a consideration not just for the Post Office but for the Government when they consider how the financial services structure of our country can thrive in the future.

I learned from the correspondence that I received this afternoon that the consultation will start tomorrow; I do wonder whether I would have received the information with quite the same urgency if the debate had not been scheduled for today. I am sure that there will be a big response to the consultation. My campaign to collect local opinions on the proposal has already had hundreds of responses. A summary of the views submitted is that, overwhelmingly, people value their post office and want a secure future for it without loss of service. Consultations on other branches across the country that have moved have been very shallow, so I hope this consultation will be better, instead of being just a paper exercise. I will make sure that all the responses that I have received will be fed into the considerations.

I am not blind to commercial pressures on the high street. I recognise that the internet is changing business models and that the Post Office, like all companies, must evolve—that is a given. The Post Office is to be commended for returning to profit last year for the first time in 16 years. I can see why it may wish to leave the Cambridge Road location, because it is a very large building—the team showed me round some years ago—and much of it is unused. Leaving space empty is bad business, but has the Post Office considered a new smaller stand-alone location more tailored to its future needs, in which it could continue to offer good access and a complete transfer of services without any erosion? I fully recognise that unnecessary overheads make business unsustainable, but a search could easily reveal a location that would make the post office fit for the future.

I ask the Minister to raise in her discussions with Post Office management a few points for consideration about the relocation programme across North Yorkshire and particularly in Harrogate. Are the consultations genuine and proper or are they a paper exercise? Do they address matters of principle or smaller, peripheral matters? Will she review with Post Office management the process for reletting sub-post offices and the speed at which they do it?

We need a new sub-postmaster at Cold Bath Road post office, which has closed. It is a popular branch: when it was earmarked for closure by the Labour Government in 2008-9, we held a protest march, which is quite unusual for Harrogate, that attracted significant attention. We marched from the Cold Bath Road post office to the Crown post office, and we changed the Government’s mind. The post office stayed open and became a valuable part of our local business network and our thriving community. We want it to open again, but it needs a sub-postmaster to run it. The process needs to be speedy, so I ask the Minister to consider the process and speed of reletting sub-post offices. That issue has been highlighted by hon. Members who are not present for our debate because they do not represent North Yorkshire, but who recognise the same issue in their constituency.

At a time at which the Government are taking action to support high streets and make them viable, through significant Budget measures such as the future high streets fund and the changes to business rates, it feels as if the Post Office is taking steps in the opposite direction. People and businesses need post office services, from parcels to banking, and from passports to savings, but a business does not thrive by making it harder for its customers to find and use it. It should do the opposite. Instead of thinking about a retreat to fewer services, we should think about growth towards more.

Those are the points that I will raise with the Post Office, because I want to see all post offices thrive in Harrogate and beyond. I ask the Minister to raise them in her discussions with the Post Office, because the issue affects many parts of our United Kingdom. Post offices are a valuable part of local communities right across the UK.