Asylum Support Contracts

Keir Starmer Excerpts

Wednesday 10th February 2016 Westminster Hall

[Keir Starmer (Holborn and St Pancras) (Lab)]

It is a pleasure to serve under your chairmanship, Mr Stringer. I thank my hon. Friend the Member for Cardiff South and Penarth (Stephen Doughty) for securing the debate and for the powerful speech he made at the beginning of it. I pay tribute to all this morning’s speakers not only for their contributions, all of which were powerful and excellent, but for the good work they have done in their constituencies to try to alleviate the problems and shine a torch on where things have gone wrong.

This is clearly a timely debate. As Members have touched on, the provision of accommodation services has a sorry history. The contracts were awarded in 2012, and as has been mentioned, the National Audit Office looked at the transition when it produced its report in January 2014. Already at that stage it flagged up the fact that the transition to the new contracts had been poor, that there was a lack of inspection by the incoming contractors of the accommodation that they would provide, and that the Home Office was failing to apply its key performance indicators.

That NAO report was followed pretty swiftly by the Public Accounts Committee’s report in April 2014. I remind hon. Members of the early warning that report gave:

“The transition to six new regional contracts to provide accommodation for destitute asylum seekers, and their operation during the first year, did not go well. Only one of the three contractors had past experience of managing asylum accommodation and overall performance has been patchy: there were delays at the outset and the Department and contractors have all incurred additional costs. The standard of the accommodation provided was often unacceptably poor and the providers failed to improve quality in a timely manner.”

The Scottish Refugee Council also carried out work in 2014.

Since then, and particularly in recent months, there has been example after example of the continuing problems. The issue of the red doors in Middlesbrough has been highlighted not only in the press but by my hon. Friends the Members for Middlesbrough (Andy McDonald) and for Stockton North (Alex Cunningham), who have spoken powerfully about it. When it was discussed on the Floor of the House, the Minister rightly accepted that the red doors were inappropriate and wrong, and that what happened should not have happened. He instigated a review, and it would be useful to have an update on that.

In the debate on the Floor of the House, I asked whether the case of the red doors was an isolated example or whether there would be others. Within a few weeks we had the example of the wristbands in Cardiff. That is a different part of the country and a different issue, but again, as soon as the torch was shone on that policy, it was declared by all to be inappropriate, wrong and something that should not have happened. In this debate we have heard powerful examples of other contracted provision that is inappropriate and wrong and that should not have happened. That seems to be the pattern: the flushing out of examples of the inappropriate, wrong use of contracts and then, after the event, a review. Can the Minister give us any assurance that those are the last examples of their type, or whether there are others in the pipeline? The concern when the red doors were first identified was that that was not an isolated example, which gives strength to the call for a proper review.

I suspect that there are further examples to come, and it may be that in the course of the Minister’s inquiry he has already uncovered examples that will need to be dealt with. There is now a short period until most of the contracts come up for renewal, so now is the time for a review to be carried out so that whatever mistakes were made in the past can be avoided in the future. I think some contracts will expire in 2017, with a possible two-year extension clause, so time is of the essence.

Last Thursday and Friday, I visited Wolverhampton, Dudley and Oldham. I want to touch on what I found in Oldham, where Serco runs the contract. More than 600 asylum seekers are being accommodated in a town that struggles economically and with the provision of public services. The more I dug down into why so many asylum seekers were being housed in Oldham, the more it became apparent that it was not because someone had assessed the provision of services and decided that Oldham was an appropriate place for asylum seekers, where their needs could be dealt with better than in other places. Nor was it because the local community thought that was the right way to approach accommodating asylum seekers.

I spent the whole day in Oldham, and in the end I came away with the conclusion that the only reason why more than 600 asylum seekers were there was that the unit price per head of accommodating them was lower there than anywhere else. That was the sole driver, without regard to the destitute, fleeing individuals who are in great need, as hon. Members have pointed out, or to the needs of the community. It was solely by reference to the unit price. That needs to be part of a much wider ranging review.

I will put on the table one further concern that has not been addressed, by mentioning the position of a young Syrian woman I met in Oldham. She was 26 years old. She was grateful that the Home Office had processed her claim within three months and given her refugee status, and I applaud that example of a woman in need being recognised and dealt with efficiently by the Home Office. As a result, she came off the support provided to her as an asylum seeker and lost her accommodation —that is a natural consequence of the support regime, and I accept that. She applied for accommodation in her new capacity as a recognised refugee and was told that she was not in priority need and that she would not be so unless and until she slept on the streets of Oldham. She relayed that to me face to face. She is a 26-year-old architect from Syria and the prospect of having to spend some time on the street in order to have priority support filled her with horror. As it happened—and as happens in many other areas—people providing voluntary support for asylum seekers stepped in. There may have been a glitch in the system or a misunderstanding of the rules, but I ask the Minister to look into not only that example but others in which individuals have been told they must spend a period without accommodation before they can move from one regime to the next.

I lend my support to the call for a review. There is now a window of opportunity. I suspect we shall hear further examples of the provision of wrong or inappropriate support, and that the Minister and others will say that it should not have happened. That means, I think, that it is time for a review of the contracts, and of support for asylum seekers in the round.