Transport Accessibility for Disabled People

Keir Mather Excerpts

Thursday 26th March 2026 Commons Chamber

[The Parliamentary Under-Secretary of State for Transport (Keir Mather)]

I begin by thanking the Chair of the Transport Committee, my hon. Friend the Member for Brentford and Isleworth (Ruth Cadbury), for securing this incredibly important debate on transport accessibility. I thank everyone who has spoken for their thoughtful and powerful contributions, often informed by personal lived experience. Although it does not fall to me to sum up the debate, a couple of specific questions were raised that I would like to address.

The Chair of the Transport Committee asked how the accessible travel charter will be enforced, as well as about the benchmark principles contained in the charter to target improvement. I believe that it would be beneficial for my hon. Friend to see this piece of work happening and informing the Law Commission’s view to see where enforcement gaps exist. She also asked how disabled people have taken part in development of the integrated national transport strategy and the accessible travel charter. I am pleased to confirm that disabled people and organisations have been at the heart of that process. They have participated in our regional roadshows and people’s panels events, and we have worked closely with the Disabled Persons Transport Advisory Committee, which has been fundamental to the development of the strategies.

The hon. Member for North East Fife (Wendy Chamberlain) asked when design standards for accessible rail stations will be published. I can confirm that that will be done ahead of the stand-up of Great British Railways, so that the organisation can begin to rationalise stations under the same core principles of accessibility.

My hon. Friend the Member for Heywood and Middleton North (Mrs Blundell) asked about rail services and how the Railways Bill will ensure that the rights of disabled people are enshrined. Not only will the public sector equality duty apply to GBR across its public-facing functions, but the Bill will set out an explicit passenger and accessibility duty in legislation. The passenger watchdog will have the power to set consumer standards relating to accessibility that all passenger service operators must follow as part of their licence conditions. The watchdog will ensure operators’ compliance through regular monitoring, requesting improvement plans where necessary and, importantly, escalating serious and persistent issues to the ORR for enforcement when necessary.

My hon. Friend the Member for Bexleyheath and Crayford (Daniel Francis), who made many powerful points on this matter in the Railways Bill Committee, once again shared his testimony. He also spoke about the importance of the aviation accessibility implementation group and its recommendations. I am pleased to say that I met the group on Tuesday to reaffirm that air passenger rights remain a priority for the Department. We will continue to consider opportunities to ensure that air passengers have the highest levels of protection possible. The group reaffirmed to me that it believes there are many industry-led proposals that could lead to tangible improvements for passengers with disabilities, and I will stand by it and offer support as that work continues.

My hon. Friend the Member for Dunstable and Leighton Buzzard (Alex Mayer) raised the case of the locked gate at the train station—it sounds like a Sherlock Holmes novel, but it is in fact very serious. I am afraid I do not know the exact details of the case she raised, but I will be sure to take the pertinent details away and raise them with the Rail Minister.

Transport accessibility determines whether people can get to work, education, healthcare and family, and, importantly, whether they can access community life. Access to transport determines whether people can participate fully and equally in our society. That is why it is important that we reflect on progress, acknowledge the challenges that remain and consider what more we must do to create a transport system that works for everyone.

I do not believe that accessibility is a destination that can simply be reached or completed; it is an ongoing journey that requires constant focus, particularly in a world where transport technology and patterns of travel are evolving rapidly. But let me be clear from the outset that it is unacceptable for anyone to be prevented from travelling, or to find it difficult to do so, because of accessibility barriers across our transport system.

Too often, disabled people have been expected to plan, negotiate, explain and adapt, rather than the system doing that work for them, as any other passenger would expect. Too often, accessibility has been an afterthought, rather than being designed into transport strategy from the start. This Government are taking action to correct that, with a firm commitment to improving transport so that disabled people can travel safely, confidently and with dignity.

The Government welcomed the findings in the Transport Committee report, and accepted its conclusion that more must be done to ensure that transport is truly accessible to all. That is why the Government are delivering a comprehensive programme of reform to improve the accessibility of our transport system. In the time that I have, I will set out how that work is progressing, and how it will deliver lasting change.

I will begin with rail, where we know that change has been urgently needed and is firmly under way. Our Railways Bill, and the creation of Great British Railways, is our opportunity to fix what is not working for passengers on our railways. That will ensure that the interests of all passengers, particularly those facing barriers to access, will be at the heart of decision making. The Bill will also establish a passenger watchdog, which will protect the rights of disabled passengers by monitoring service delivery, investigating issues, setting minimum consumer standards, including on accessibility, and advocating for improvements.

However, we are not sitting back and waiting for the passage of the Bill; we are acting. In November, we published alongside the Bill the Department’s road map to an accessible railway, setting out what we are doing to improve the day-to-day travelling experience for disabled passengers ahead of the creation of GBR. We also continue to implement the Access for All programme, which has already transformed access at many stations and will continue to do so. Step-free access, intuitive layouts and accessible facilities must all be part of the everyday experience of the railway.

Let me move on to local transport, which is at the heart of an inclusive and accessible transport system. Journeys by bus, taxi and private hire vehicle are central to disabled people’s daily travel. Our Bus Services Act 2025 marks a major step forward, and introduces a package of measures to improve the accessibility and inclusivity of local transport. Through the Act, we are helping local authorities to design safer, more accessible bus stations and stops. That measure complements existing requirements relating to the physical accessibility of vehicles, the conduct of drivers and passengers, and the information provided on board, which ensure that people can board the bus, receive the support they need, and travel to their destination with dignity. We are also mandating streamlined disability awareness and assistance training requirements for bus drivers and frontline staff. For the first time, every local transport authority will be required to regularly review the accessibility of its bus networks and publish a bus network accessibility plan.

The accessible information regulations are being implemented, improving buses’ audible and visible information, and the Department has recently published statutory guidance on floating bus stops. These bus stops were often introduced with good intentions, particularly the intention of improving safety for cyclists in congested urban environments. However, as has been highlighted many times, they have in some cases created new barriers, and we know that more needs to be done to make them accessible to all. Our guidance will enable designers to provide safer cycling facilities that meet the needs of bus passengers as well as people walking, wheeling or using mobility aids.

On taxis and private hire vehicles, we are seeking a new power to set national standards in the English Devolution and Community Empowerment Bill. That will allow us to set standards, including robust standards that prioritise and focus on passenger safety, and accessibility standards. We intend to use the standards to mandate disability equality training for drivers. As we consider wider reform of the overall sector, increasing the provision of wheelchair-accessible vehicles will be a key priority and an area of focus for our planned engagement this spring. We are also ensuring that local transport planning considers accessibility holistically by developing new guidance on the production of local transport plans, which will set clear expectations that accessible and inclusive transport should be at their core.

I turn to integration, a matter that the Liberal Democrat spokesman, the hon. Member for Taunton and Wellington (Gideon Amos), spoke about very powerfully. Accessibility depends on integration and planning. Too often, decisions on transport infrastructure have been made in silos, with accessibility considered too late or not at all. Journeys must be joined up, and people should be able to leave their front door and reach their destination without facing barriers along the way.

Our forthcoming integrated national transport strategy will set out this Government’s people-focused vision for domestic transport across England. It sets out how we will create a transport network that works well for people, and is safe, affordable and accessible, so that everyone can get on in life and make the journeys that they need to easily. Accessibility will be a core priority in the strategy, and I look forward to talking more about our ambitions and the policy covered in the strategy once it has been published.

I have heard the concerns from across the Chamber about enforcement and the burden of responsibility. I am clear that the burden of securing accessibility should not rest disproportionately on disabled people themselves. For too long, disabled passengers have been expected to research, plan, explain and challenge, simply to exercise rights that already exist. That is why we are developing a new accessible travel charter, which will set out clear commitments for transport operators and local authorities.

I hope that I have demonstrated that this Government are taking clear, concrete and co-ordinated steps to realise our shared ambition for a truly accessible and inclusive transport system. I am grateful to Members across the House for their continued engagement and challenge, and I look forward to working with them, disabled people and the transport sector to ensure that this progress continues.

[Madam Deputy Speaker (Judith Cummins)]

I call Ruth Cadbury to wind up very quickly.