Civil Service Pensions

Katrina Murray Excerpts

Monday 6th July 2026 Commons Chamber

[Nick Thomas-Symonds]

On the right hon. Gentleman’s first point, we will look specifically at why that was the case. It should not have taken four-and-a-half months for him to receive a reply. The Parliamentary Secretary and I will look at the correspondence to see why that has happened. Secondly, on his point about confidence in the new July and August deadlines, what is critical—this is specifically why I am now looking at a range of options—is that we must be in a position where the service is being delivered properly.

[Katrina Murray (Cumbernauld and Kirkintilloch) (Lab)]

I thank the Minister for his statement. New cases are still coming into my office, with tales of failure to get through on the telephone or a lack of online access. They remain common, but most common is the financial distress. My case team keep hearing about people who are about to lose their house. The interim interest-free loans made available in January were welcome, but for those who are still awaiting settlements, will the Government consider further payments?

[Nick Thomas-Symonds]

Yes. First of all, the interest-free loans introduced earlier in the year are important, but I know they are not suitable or the choice for every beneficiary under the scheme. Secondly, as I indicated in my answer to the shadow Minister a moment ago, compensation is also very important. I reiterate to the House that I have surged significant resources into this scheme, but I am absolutely determined that it will not be the taxpayer who picks up the bill.