Oral Answers to Questions

Debate between Karen Bradley and Julie Hilling

Monday 23rd March 2015 Commons Chamber

[Julie Hilling (Bolton West) (Lab)]

Crime rose by 6% in Greater Manchester last year. Will the Minister update us on her improvement plan with Action Fraud, and can she assure me that the defrauding of my constituents will be investigated and they will be kept up to date with the progress of that investigation?

[The Parliamentary Under-Secretary of State for the Home Department (Karen Bradley)]

The hon. Lady and I have had several discussions about Action Fraud. Let me bring her up to date with the latest figures from the organisation. As we have established in earlier discussions, fraud is historically an under-reported crime. The number of recorded offences has almost trebled, from 72,000 before the introduction of Action Fraud’s centralised reporting system to 211,000 now. As the hon. Lady knows, Action Fraud is also embarking on an improvement plan. It has resulted in a reduction in the number of complaints, which should be welcomed, but we are still keen to ensure that local police forces in particular treat and correspond with victims in a way that enables them to understand the action that is being taken to deal with these crimes.

Home Department

Debate between Karen Bradley and Julie Hilling

Monday 23rd February 2015 Ministerial Corrections

[Julie Hilling (Bolton West) (Lab)]

10. What assessment she has made of changes in the level of cyber and online crime in the last 12 months; and if she will make a statement.

[The Parliamentary Under-Secretary of State for the Home Department (Karen Bradley)]

We take cybercrime very seriously, and the Government have committed £860 million over five years to tackling it. We are also working to increase the reporting of online offences to Action Fraud, and official figures show that the recorded number of those crimes has nearly trebled since Action Fraud was set up.

[Official Report, 9 February 2015, Vol. 592, c. 542.]

Letter of correction from Karen Bradley:

An error has been identified in the oral answer given to the hon. Member for Bolton West (Julie Hilling) during Questions to the Secretary of State for the Home Department.

The correct response should have been:

Oral Answers to Questions

Debate between Karen Bradley and Julie Hilling

Monday 9th February 2015 Commons Chamber

[Julie Hilling (Bolton West) (Lab)]

10. What assessment she has made of changes in the level of cyber and online crime in the last 12 months; and if she will make a statement. [Official Report, 23 February 2015, Vol. 593, c. 1-2MC.]

[The Parliamentary Under-Secretary of State for the Home Department (Karen Bradley)]

We take cybercrime very seriously, and the Government have committed £860 million over five years to tackling it. We are also working to increase the reporting of online offences to Action Fraud, and official figures show that the recorded number of those crimes has nearly trebled since Action Fraud was set up.

[Julie Hilling]

Two of my constituents lost £250,000 due to identity theft and were simply referred to Action Fraud where they were given no information. What is the Minister doing to improve the performance of Action Fraud and to boost the resources of each local police force?

[Karen Bradley]

The hon. Lady and I have had several conversations about Action Fraud and I welcome her comments on real-life examples and what is going on. I am working with Action Fraud on an improvement plan. As she knows, the City of London police now have responsibility for both Action Fraud and the National Fraud Intelligence Bureau, and since moving to the City of London police, Action Fraud has disseminated over 40,000 crime packages to local police forces. However, we can and must do more to ensure that the victim knows about what happens and feels they have been taken seriously.

--- Later in debate ---

[Julie Hilling (Bolton West) (Lab)]

We know that as internet trading grows, there is a massive growth in online crime and fraud, including by organised criminals. How can the Government say that crime is falling when these crimes are not recorded in the crime survey? When will Ministers start to include them?

[Karen Bradley]

As the hon. Lady knows, fraud has historically been an under-reported crime. Action Fraud is trying to get reporting levels up. I am working closely with Action Fraud, City of London police and others to improve investigation rates and make sure that the victims understand what is happening.

Oral Answers to Questions

Debate between Karen Bradley and Julie Hilling

Monday 5th January 2015 Commons Chamber

[Julie Hilling (Bolton West) (Lab)]

A growing number of my constituents are victims of cyber-crime, but they complain that they hear nothing once the crime has been reported to Action Fraud. As the Minister could not tell me how many successful prosecutions there were for cyber-crime or what proportion of cases reported to Action Fraud were investigated, how can we have any confidence in the crime figures and what will she do to ensure that cyber-crimes are properly investigated and prosecuted?

[Karen Bradley]

Cyber-crime is a crime that we are getting to grips with, and we are learning about the parameters of cyber-crime. Action Fraud is doing excellent work, but I agree that it needs to do more to make sure that people who report fraud get full information. I am working closely with Action Fraud to make sure that they do.

Oral Answers to Questions

Debate between Karen Bradley and Julie Hilling

Monday 13th October 2014 Commons Chamber

[Julie Hilling (Bolton West) (Lab)]

9. What steps her Department is taking to prevent cybercrime.

[The Parliamentary Under-Secretary of State for the Home Department (Karen Bradley)]

The national cyber-security programme provides £860 million over five years to transform our response to cyber threats. We are strengthening law enforcement capabilities through the National Crime Agency’s national cybercrime unit and establishing regional organised crime unit cyber-teams. We fund the “Cyber Streetwise” campaign, which provides advice on safer online behaviour.

[Julie Hilling]

My constituent, Sandra Moss, lost £6,000 when she bought a non-existent car from a non-existent garage on eBay. She got no help from anybody, apart from being referred to an online fraud number through which she could not speak to the police or find out what was happening. After intervention from me, action is now being taken but she is unlikely to see her money again. Does the Minister agree that the system and staffing of fraud investigation are inadequate? What will she do to fix that?

[Karen Bradley]

I sympathise with the hon. Lady’s constituent, and I am sure that we would all go out of our way to help a constituent who suffered a similar loss. City of London police have taken charge of Action Fraud and I urge the hon. Lady to ensure that in future all instances of cybercrime are reported to Action Fraud, which is a central hub to ensure that we get the right level of information and the right level of reporting. We are working with the College of Policing to ensure that front-line police officers have the right training, which is also vital.