Women’s State Pension Age: Ombudsman Report

Debate between Julian Lewis and Andrew Selous

Thursday 16th May 2024 Commons Chamber

[Andrew Selous (South West Bedfordshire) (Con)]

It is a privilege to speak in the debate. When my constituents who have made a complaint come to see me, we quite often get to a stage at which I recommend the ombudsman to them. I regularly say to them, “Have faith: ombudsmen quite often find in favour of the complainant.” Ombudsmen are there for a purpose. We cannot merely support the institution of the ombudsman when it makes a convenient finding for the Government of the day. We have to accept its decisions if we are to have an ombudsman. We all know that trust in politics, politicians and MPs is at something of a low point at the moment, no matter what party we are in. I think that is very unfair, because most people in this House, of all parties, are decent people doing their best for their constituents and working very hard, so that reduction in trust really worries me. The response of the Government and Parliament to the ombudsman’s report is really important, because it touches on the issue of trust in our institutions, which have been through a very difficult time.

[Sir Julian Lewis (New Forest East) (Con)]

I warmly welcome the thrust of my hon. Friend’s argument. For the benefit of the record, I draw his attention and that of the House to paragraph 459 of the report, which states:

“For most sample complainants we consider the primary injustice is that they were denied opportunities to make informed decisions about some things, and to do some things differently, because of maladministration in DWP’s communication about State Pension age. That is a material injustice.”

[Andrew Selous]

I am grateful to my right hon. Friend. What he says is accurate. He quotes from the report; it was in July 2021 that the ombudsman found maladministration. In the report on 21 March, it said that that had led to an injustice. Like my right hon. Friend, I will quote briefly from the ombudsman. It said of the Department for Work and Pensions that

“in 2005 it failed to take adequate account of the need for targeted and individually tailored information. In 2006, DWP proposed writing directly to women individually to let them know their State Pension age had changed, but it then failed to act promptly. We found that if DWP had made a reasonable decision about next steps in 2005, and then acted promptly, it would have begun writing to affected women by December 2006.”

My right hon. Friend and other Members will have seen that in the back of the report, there is a table showing what should have happened when.

I, too, have constituents who wrote to me to say that they were very close to the age of 60 at the time. Some had worked all their working life, since the age of 15 or so. They had made all their plans on the basis that they could get their pension at 60, and they literally found out about the change from colleagues in the workplace, sometimes very shortly before they thought they were due to retire.