Performance of Royal Mail

Judith Cummins Excerpts

Monday 26th October 2026 Commons Chamber

[Relevant documents: Second Report of the Business, Innovation, Science and Trade Committee, The regulation of postal services, HC131; and the Government response, HC624.]

[Madam Deputy Speaker (Judith Cummins)]

I call Chris Bloore, who may speak for up to 15 minutes.

--- Later in debate ---

[Chris Bloore]

I am sorry; I have to make some progress.

When workers are squeezed, consumers pay the price—and squeezed they are. I do not blame the posties. I have spoken to a postal worker with 36 years of service, who told me that morale is at an all-time low. Staff are told to complete half a delivery one day and scramble to catch up the next. Overtime is restricted, yet posties work extra hours unpaid just to keep the show on the road. Royal Mail runs a two-tier workforce: new starters on £13.68 an hour against £15.50 for long-standing colleagues. Is it any wonder that the company cannot recruit or retain? All the while, parcel competitors undercut Royal Mail with bogus self-employment—paying nothing in employer national insurance, while Royal Mail pays £650 million a year—and cherry-pick the profitable addresses while passing difficult ones back to the national network to which they never contribute. That matters for Redditch’s small businesses, too. They rely on the post for invoices, cheques and supplies. For them, a late letter is not an inconvenience; it is a cash flow problem.

I have four clear asks of the Minister. First, I ask her to strengthen regulation: to ask Ofcom what powers it needs to hold Royal Mail to account, to tie above-inflation stamp prices to meeting service targets and to require transparent reporting of efficiencies to Parliament. If Ofcom cannot regulate effectively, we must question whether it remains fit for purpose. Secondly, I ask her to level the playing field: to tackle bogus self-employment through the employment status reforms, to extend minimum service and consumer protection standards to competitors, and to examine the case for a levy on operators that profit from the universal postal network. Thirdly, I ask the Minister to protect the workforce: to address pay inequalities, to work constructively with the CWU on the new delivery model and to build workloads a human being can actually complete. Finally, I ask her to convene an emergency national summit, bringing together the Government, Ofcom, Royal Mail and the unions to agree a sustainable future for this vital service.

We must acknowledge that the postal market has changed, and have an honest conversation about service standards and funding, but change cannot be an excuse for declining standards or intolerable pressures on our workforce. This House has not always got it right when making historic decisions about Royal Mail’s ownership, but we must learn from those mistakes. What matters now is that we act decisively to secure Royal Mail’s future, protect its workforce and safeguard the communities that depend on this vital national service.

[Madam Deputy Speaker (Judith Cummins)]

I call Dame Harriett Baldwin.