ECO4 and Insulation Schemes

Judith Cummins Excerpts

Thursday 23rd January 2025 Commons Chamber

[The Parliamentary Under-Secretary of State for Energy Security and Net Zero (Miatta Fahnbulleh)]

With permission, Madam Deputy Speaker, I would like to make a statement about the energy company obligation 4 and Great British insulation schemes. The Government have identified an emerging issue of poor-quality solid wall insulation installed under those two inherited schemes.

Energy company obligation 4 began in April 2022, and the Great British insulation scheme began in May 2023. Around 65,000 households have had solid wall insulation installed under the schemes. In October 2024, TrustMark, the independent body that oversees tradespeople working in homes, did routine audits and found significant examples of solid wall insulation under those schemes that did not meet the requisite standard.

At that point, TrustMark began suspending a number of the installers responsible. After officials in our Department were made aware of the issues, they asked TrustMark to conduct a much fuller audit, which concluded in mid-December. Officials informed Ministers at the start of December about the situation, and told them that early findings suggested that there were widespread cases of poor-quality installations that did not meet the required standard. Since that point, we have consulted the certification bodies responsible for overseeing the work, and the Building Safety Regulator, to understand the true scale and nature of the emerging problem.

It became clear to me that there is a serious systemic issue around ECO4 and GBIS solid wall insulation. It ranges from minor problems, such as missing or incomplete paperwork, to major problems, such as exposed insulation or poor ventilation, which, if not fixed, could lead to damp and mould. As more poor-quality work has come to light, a total of 39 businesses have been suspended from installing new solid wall insulation in people’s homes. I can inform the House that suspended installers will not be able to deliver new solid wall insulation under any Government schemes until they have fulfilled their obligations to put any issues right.

Additional on-site audits are being conducted as I speak, so that we can get a full picture of the scale of the problem and identify affected households. The auditing work continues at pace, and we have put in place a comprehensive plan for immediate repair and remediation where needed. Let me be absolutely clear about this: installers must fund any repair work themselves and carry it out as soon as possible. Consumers should not be asked to pay a penny towards the cost of getting the problems fixed.

We have instructed Ofgem, the energy regulator, to oversee that work. Ofgem will work with TrustMark and certification bodies to ensure that it is delivered at speed. Non-compliant work found through the audits is already being fixed. In the very small number of cases in which TrustMark audits found health and safety concerns, including wires not being fitted properly, the problems are being fixed urgently, with the expectation that they should be resolved within 24 hours.

Critically, I reassure the House that additional monitoring and checks are being put in place to ensure that future solid wall insulation is done to the requisite standard. It is also important to say that, based on what we know so far, we believe that the issues we have discovered are specific to solid wall insulation installed under ECO4 and GBIS. Stronger systems of checks and balances are in place for other schemes that involve local authorities and social housing providers, so we do not expect to see the same scale of problem there. However, the Government are reviewing the quality of solid wall insulation under other schemes. I will update the House on the results of that work as soon as they are available. We will continue to require the urgent remediation of any issues found across all Government energy efficiency schemes.

I know that this will be concerning news for families who have had solid wall insulation fitted through those schemes. Getting this sorted for those customers is our No. 1 priority. Since I was informed of the problems, I have worked with Ofgem to develop a full plan for assessing all affected properties and getting any problems fixed. Let me set out what our plans mean for those families. Ofgem will now oversee quality checks on all solid wall insulation installed under either scheme, to identify households that might be affected. That will begin with every measure being examined over the coming weeks by qualified professionals, and that will include looking at photographic evidence. If a quality check raises issues, the certification body that oversees the installer, or TrustMark, will arrange an inspection of the property and the problem will be fixed as soon as possible. Installers will be required to provide evidence to TrustMark that issues have been properly fixed. Let me reiterate our assurance that where solid wall insulation under the schemes has not been done right, consumers should not have to pay a penny to fix that.

We are clear that the responsibility for finding and fixing any problems lies with those who carried out the work. Consumers do not need to take any action now. However, given the inevitable concern among those who have had those measures installed, all households with solid wall insulation fitted under the schemes will be sent a letter from Ofgem in the next three weeks. It will set out the steps that we are taking, and how households can proactively raise concerns. We are also setting up a gov.uk advice page specifically for those affected.

The Government are moving fast to protect households, but I must be honest with the House: these issues are the result of years of failure in a system that must be reformed. Home upgrades are, we believe, one of the best tools to get bills down for good and deliver warm homes. That is why our warm homes plan will cut bills for millions of households by upgrading their homes, including with solar panels, batteries, heat pumps and energy efficiency measures such as double glazing and loft insulation. However, the Government have inherited a fragmented and confusing system of protections for people who want to insulate their homes—too many organisations with different roles and responsibilities, not enough clarity for consumers about who to turn to if things go wrong, and problems that should have been picked up earlier being missed. The system is in dire need of reform.

Installers are responsible for poor-quality installations, but they have been allowed to operate in a failed system that has left some households exposed to bad practices. The system can no longer command confidence, which is why we are committed to overhauling it, and to driving up quality and protecting consumers through the warm homes plan. We will look at the entire landscape —from how installers work in people’s homes and are certified and monitored, to where homeowners turn for rapid action and enforcement if things go wrong—and we will ensure that there is more of a guiding mind overseeing upgrades across the system.

The steps I have set out demonstrate that the Government will do whatever it takes to protect consumers. We will regularly report back to the House about the steps being taken. We have set up a process through which colleagues from across the House can raise concerns about their constituents. Above all, we are determined to ensure that families are never let down in this way again. We will put in place a robust system of compliance, audit and regulation, so that consumers have the confidence to take up the offer of upgrading their homes. We will do what is necessary to ensure that families can have warmer homes and lower bills. I commend this statement to the House.

[Madam Deputy Speaker (Judith Cummins)]

I call the shadow Minister.

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[Miatta Fahnbulleh]

I thank my hon. Friend for his avid and consistent campaigning on these issues. As he knows, there is an ongoing investigation into the case of SSB Law at the moment.

To answer my hon. Friend’s specific question, for any insulation that is installed under Government schemes, we expect that the system will kick in and respond. We are aware of cases that have been raised with TrustMark and other bodies, and we are working to make sure those are remediated. Where the insulation has not been installed under a Government scheme—we have examples of that, where constituents have engaged with insulation schemes that are not Government schemes—there is a different set of mechanisms. We are working with the system to make sure we are responding to households, because as I have said, this is not the fault of individual households; the system is not working properly. We are going to prioritise Government schemes, because we have the levers, but we recognise that there is an issue for households that have had work done outside Government schemes.

[Madam Deputy Speaker (Judith Cummins)]

I call the Liberal Democrat spokesperson.

[Jess Brown-Fuller (Chichester) (LD)]

I thank the Minister for advance sight of her statement. I can only imagine the frustration that consumers feel when they go through the quite often complicated process of trying to upgrade their home to bring down their bills for good, only to be met with substandard work and a subsequent lack of enforcement. Liberal Democrat Members recognise that the Government have inherited a fragmented and confusing system, and that the focus today is on consumers and on remedial work affecting the shoddy work they have had installed. I am glad that the Government are committed to ensuring that the onus of that remedial work does not land in the pockets of consumers.

We agree that the system needs a complete overhaul, especially since the last Conservative Government left the Great British insulation scheme falling woefully short of the targets it set for itself and supporting far too few people far too slowly, while some who did receive installations have found them to be well below the required standard. If faults are found with other energy efficiency measures, will the Minister guarantee that consumers do not have to pay a penny for those, as for the ones she has highlighted? How soon can consumers expect their quality checks to be delivered, and will priority be given to households in fuel poverty as well as to the elderly and the vulnerable?

--- Later in debate ---

[Miatta Fahnbulleh]

I thank my hon. Friend for all the work he has done on this, and for engaging with me and my Department. We are aware of instances where companies have folded so as not to deliver on their obligation to remediate work, and have then set up again. We are putting in place processes through the certification bodies to mitigate that, with a clear expectation that companies will not be taken on by another certification body if they do not get the work right.

Our priority at the moment is solid wall insulation, because that is where we think there is an immediate problem with ECO and GBIS. We are aware, from Members contacting us, of the wider issues that need to be addressed. I come back to the fact that we understand that the system has not been working for consumers. Quite frankly, the quality—and quality assurance—across the system has been far too fragmented and patchy. Critically, consumer protection has not been underscored in the way it needs to be. We are looking to overhaul the system, and we are conscious that there are issues with other schemes and are thinking about the best way in which we can resolve them.

[Madam Deputy Speaker (Judith Cummins)]

I call the Father of the House.

[Sir Edward Leigh (Gainsborough) (Con)]

I refer the Minister to the last words in her statement, which were that the Government will “ensure that families have lower bills.” There will always be a problem with insulation in a country with a massively degraded and older housing stock, which underlines the vital importance of cheap energy. We have had a month with virtually no wind and no sun, and so-called green energy is producing hardly any of our energy. We are importing energy, we are stopping drilling in the North sea and we are not building gas-fired power stations. What about old people? Their heating allowance has been taken away, and we are crucifying them with ever higher bills. Meanwhile, China—its annual increment in emissions is more than our entire emissions—is going on pumping out emissions, and “Drill, baby” Trump is pumping out emissions. Why are we crucifying our old people?