Civil Service Reform

Jonathan Ashworth Excerpts

Thursday 3rd April 2014 Commons Chamber

[Jonathan Ashworth (Leicester South) (Lab)]

This has been an extremely good debate, with exceptional speeches from all Members who have contributed. I congratulate the hon. Member for Harwich and North Essex (Mr Jenkin) on securing the debate. His speech was very thoughtful, and in “Truth to power” his Committee has produced a weighty, detailed report that must be taken seriously. I hope in my remarks to give him a bit of guidance about what the Labour Front Bench thinks of his report’s recommendations.

Our deliberations have also benefited from recent reports from the Liaison Committee and outside bodies such as the Institute for Government. In addition, today my right hon. Friend the Member for Wentworth and Dearne (John Healey) and the right hon. Member for Arundel and South Downs (Nick Herbert) have launched GovernUp, which is described as an independent cross-party project

“to consider the far-reaching reforms needed in Whitehall and beyond to enable more effective and efficient government.”

Based on the thoughtful speeches of my right hon. Friend and the right hon. Gentleman, we look forward to GovernUp’s research and recommendations with some eagerness.

We have benefited from many former senior Ministers’ insights this afternoon. I am not a former Minister, but I am a former special adviser and had the privilege of working closely with my right hon. Friend the Member for Wentworth and Dearne. In my time in government, I found the civil servants who supported Ministers on policy advice to be wholly dedicated, impartial and exceptional men and women. I think sometimes we should be careful in debates such as this not to reinforce the stereotypes of civil servants as faceless bureaucrats. Thankfully, nobody has done that in this debate, but sometimes in popular culture that can happen. The reality is that civil servants are public servants. As well as serving Ministers, they serve our constituents, sometimes on a daily basis. and they serve some of the most vulnerable people we represent at their times of greatest need. Civil servants prosecute criminals, represent British interests abroad and help to protect our borders.

The model of our civil service has stood the test of time, ever since Sir Stafford Northcote and Sir Charles Trevelyan’s reports 150-odd years ago. It is a model of political impartiality, objectivity and integrity. Those values should be maintained at the heart of the civil service, and they are values to which I reiterate our absolute commitment.

The function of the civil service is not only to serve Ministers and the Government of the day. Civil servants prepare and transfer their expertise from one Government to the next. A fact that is sometimes overlooked is that the civil service enables us in Parliament to hold the Government to account. It is civil servants who draft answers to parliamentary questions—of course, Ministers sign them off and sometimes change them, but it is the civil servants who draft them in the first place. The civil service also provides factual information to our Committees and Libraries. A healthy, functioning and impartial civil service is important not only for a healthy, functioning Government but for enabling Parliament to hold Ministers to account. As “Truth to power” points out:

“Nobody…argues that the Civil Service should be immune from change.”

I am sure that everyone in the Chamber would agree with that.

I was impressed that my right hon. Friend the Member for Wentworth and Dearne, in making a point about the inertia of the civil service, managed to quote both Tony Blair and the Minister for the Cabinet Office and Paymaster General. That is quite an unusual coalition. My right hon. Friend was right to make that point; that is what the debate is about. It is about ensuring that we reform the civil service so that Ministers are able to pursue the agenda that they were elected to implement and that the British people supported when they voted for them.

We should also bear in mind that the civil service is undergoing a significant reduction in numbers, with an overall reduction of 138,000 planned by 2015. In that context, we need to ask ourselves what the policy-making functions and the implementation of policy in a much-reduced civil service will look like. We will need to make sure that a civil service with those numbers can continue to serve Ministers and to enable Parliament to hold those Ministers to account.

My right hon. Friend the Member for Barking (Margaret Hodge) said that her speech was merely skimming the surface. I thought she made an incredibly powerful speech, however, and I am impressed that she would describe a contribution of such depth as skimming the surface. She rightly talked about the way in which Departments work in silos. She also made a point about the nature of the Government and how the concept of individual Departments is completely alien to many of our constituents. The citizen is increasingly frustrated and baffled as to why their interaction with the Government has to be conducted through so many different agencies. How many times do they have to hand over their personal data—whether for a driving licence, a passport, a tax return or benefits—to many different Departments? We understand how it works, because we are politicians, but our constituents find the number of Departments increasingly baffling. Any Government who wanted to make changes in those areas would probably run up against the type of inertia that my right hon. Friend the Member for Wentworth and Dearne was talking about, but these are the issues that we have to confront in the modern world.

The right hon. Member for Arundel and South Downs made a thoughtful and, at times, quite sparky contribution to the debate. I was not expecting such a sparky debate, but I enjoyed his speech. He too alluded to the way in which Government Departments work in silos, as he did in his joint article with my right hon. Friend the Member for Wentworth and Dearne in The Times today. We really have to confront the problem of departmental silos, because many of the issues that we are going to have to deal with—long-term trends in health, climate change, the opportunity of opening up big data and raising the trend rate of growth over the medium to long term, for example—will require increased cross-departmental working. That is why I am particularly interested in the outcome of the research of the think-tank that my right hon. Friend and the right hon. Gentleman have established.

My right hon. Friend the Member for Barking, the hon. Member for Ealing Central and Acton (Angie Bray) and many others have referred to the skills gap and capability problems in the civil service. We are all familiar with the horror stories that have appeared in the press, including those relating to the west coast main line and to the contracts for broadband roll-out. The Minister for the Cabinet Office and Paymaster General has been candid about the failures in introducing universal credit—indeed, there have been some spiky exchanges across the Dispatch Box on that subject. His candour has been refreshing, but we have to acknowledge that there are commercial problems within the civil service, and we must tackle them.

The report pulls no punches in its assessment of the skills gap across the civil service. Lord Adonis, in evidence to the Committee, said that, in his experience, some civil servants were

“poorly trained and their experience of the sectors in which they work is very poor”.

The Institute for Government has recently found that the civil service has suffered from “weak corporate leadership”. I think I am correct in saying that the data published by the Cabinet Office when it launched the civil service reform plan showed that out of 15 permanent secretaries at the main delivery Departments, only four had significant operational delivery or commercial experience. We would warmly welcome initiatives that increased the commercial experience of the civil service and developed the skills of the work force. I hope that the Department and Ministers involve all the workplace trade unions in meaningful discussions about and in the design of any such initiatives.

I am also worried about the general sense that there is a quick turnover in civil service posts. I recall from my few years working in government that civil servants moved quickly and Ministers would sometimes be surprised that a civil servant with whom they may have had a close working relationship on a particular project was suddenly moved to another part of the Department and working in a different area. My worry is that we sometimes lose, or we can lose, expertise in that way, although I understand that civil servants want to develop their skills. Again, we need to think about this carefully.

None the less, Labour Members believe that a number of the Government’s reform proposals have merit, such as requiring greater scrutiny of major projects, reducing the turnover of senior responsible officers, and the plan for integrating corporate functions. On the latter measure, may I press the Minister to say something about the shared services centres for functions relating to IT, human resources, pay and payroll? When they were created, some TUPE-ing over of staff took place, with time-limited agreements on no compulsory redundancies. We now understand that there will be job losses and offshoring of work, so will he give us his views on that? Is he confident about the data security issues?

Some Members have referred to the extended ministerial offices. We will want to study the Government’s proposals on that and what they mean for accountability of Ministers and of civil servants. More generally, when we are discussing these issues, we must remember that the morale of civil servants is important—a happy work force is a more productive work force. We have previously had exchanges across the Dispatch Box about check-off, and Departments are reviewing that. I would be grateful if the Minister updated us on those reviews and when he expects Departments to report back, if it is not going to be the Cabinet Office doing this.

The Opposition are examining and thinking carefully about our views on civil service reform. We warmly welcome the initiatives taken by my right hon. Friend the Member for Wentworth and Dearne and the right hon. Member for Arundel and South Downs. The case for a parliamentary commission made by the hon. Member for Harwich and North Essex should be taken seriously. We are not going to commit today to supporting such a commission. It would need to have cross-party support, and some Members have spoken in favour today and others have spoken against. We are not ruling such a commission out indefinitely, but today we do not feel we can commit to supporting it. None the less, these debates should be taken seriously and I look forward to the Minister’s response.