Improving the UK Visa System Debate

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Department: Home Office

Improving the UK Visa System

John Milne Excerpts
Wednesday 3rd June 2026

(1 week, 3 days ago)

Westminster Hall
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John Milne Portrait John Milne (Horsham) (LD)
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It is a pleasure to serve under your chairmanship, Mr Stuart. I want to bring a case of injustice in the visa system to the attention of the Minister. It concerns two residents in my constituency, Mary and Geoff—not their real names. My office has tried every means of finding a solution through the Home Office, but without success. We now face a very pressing time constraint. That is why, in desperation, I have taken the opportunity of this debate to raise the matter.

Mary is British. Her husband, Geoff, was born in Zimbabwe but later became an Australian citizen. They now live together in Horsham. Mary relies on her British citizenship, and Geoff on a spousal visa. When Geoff’s spousal visa was approaching renewal, Mary tried to contact the Home Office for advice. It took her a month to get any kind of answer, and after she finally got through, she followed that advice and submitted what she reasonably believed was a correct visa renewal application. Unfortunately, it was not. She had been incorrectly told to apply for an e-visa, rather than a spousal renewal. That was invalid, so Geoff passed his renewal date unaware and was informed that he had overstayed. That was not a matter of carelessness or neglect; they tried to follow the rules, but the Home Office is a very difficult organisation to get to talk to, even for MPs.

To resolve the issue, Mary and Geoff instructed a lawyer and submitted a fresh application, along with supporting evidence. The Home Office has since accepted that Geoff meets all the substantive conditions required for him to stay, but it again refused him on the single ground that he was declared to have overstayed—the very problem that it created itself in the first place by giving them the wrong form. This is going round in circles.

It took more than six months to get that decision, and the nine-page refusal gave no recognition of their circumstances, their good faith or their deep family ties to the UK. They have been forced to appeal again, but have been told that it could take up to 12 months for a tribunal hearing. They simply cannot last that long, because they now have no income. This whole time, Geoff has been unable to work. He is a skilled mechanical engineer and a key worker in a local industry, but he is not permitted to work. His employer, very considerably, has kept his place open, but that cannot go on forever.

The couple face the real prospect of losing their home, and have spent £7,000 on legal fees, but the view of the Home Office is that they should simply go back to Australia, where they have no ties and no income. Mary is not sure whether she would be able to face that, so frankly their marriage is also at stake.

Members across the House agree that we need a robust immigration system with clear rules, but when well-intentioned people who have done everything in their power to comply fall foul of those rules, that cannot be a fair outcome. In all likelihood, the Home Office will find in Mary and Geoff’s favour at the appeal 12 months from now, but by that time they will not be in the country anymore. It will be too late, but there is nothing in the system that allows us to expedite the case. I hope the Minister will agree to work with me and meet me to ensure that Mary and Geoff can remain in their home, contribute to their community and continue supporting their family here in the UK.