John Howell
Main Page: John Howell (Conservative - Henley) Broadband
John Howell Excerpts(7 years, 2 months ago)
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Matt Warman
Elsewhere, I have called that practice a fraud on the consumer, and I agree with my right hon. Friend that current practices are simply not fair, reasonable or easily understandable to consumers. Presumably, hon. Members are here because they know that, according to the regulations, just 10% of people who sign up for a service have to receive the advertised speed, so 90% of people do not receive that speed.
John Howell (Henley) (Con)
I, too, congratulate my hon. Friend on securing the debate. Is this debate not also about the need to educate people about their broadband service? It is no use saying that it will be 20% or 30% faster; we need to be specific and ask for specific things to be detailed.
Matt Warman
I agree, and I will come on to what those things might be. I think we can all agree that is a pretty well attended Westminster Hall debate. That is because we all agree that things are not working. That is a good place to start.