Taxes

Debate between Joe Robertson and Chris Vince

Wednesday 12th November 2025 Commons Chamber

[Chris Vince]

I thank the hon. Gentleman for again mentioning that I cannot say “renationalisation”—well, apparently I can; I just cannot say it when we are on “BBC Look East” together.

I stood on a manifesto to ensure that I got investment into my town, and I am delighted that this Government have promised, for the first time, a realistic and fully funded timetable for a new hospital for Harlow, with a guarantee that Harlow will be the home of the UK Health Security Agency—I appreciate that I am now turning into a party political broadcast. My priority is to ensure that every young person in Harlow has the best possible opportunities, and I know that that is what this Government will do. I know that difficult choices need to be made by the Chancellor, and I will not pre-empt the Budget—Opposition Members will not be surprised to know that, as a humble Back Bencher, I do not know what the Budget says.

I mentioned that my mother was an HMRC compliance officer, and I thank the hon. Member for Runnymede and Weybridge (Dr Spencer) for paying tribute to her. I asked my mother to talk to me a little about what she did at the Inland Revenue, and later at HMRC. She said, “I will write a couple of bits down for you.” Hon. Members will be pleased to know that I am not going to read out the four pages that she wrote, but I will give a few selected highlights. I will miss out the bit where she says, “Hello Darling, thanks for asking”, but she wrote that she joined the Inland Revenue as an inspector of taxes in 1975—I thought that was very honest of my mum. That was pre-computers, and she was

“manually calculating assessments, processing returns and issuing code numbers, i.e. PAYE.”

Apparently it took 18 months of training to do that, and she successfully passed the exam, as hon. Members will have gathered.

If we fast forward, she took a career break—if hon. Members are wondering why she took a career break, I am standing right here. She initially worked at the national insurance organisation, until that merged with HMRC. Her role was to help people with gaps in their national insurance records—basic investigation work and contacting employers. In 2003, she

“returned to HMRC ‘proper’—to employer compliance investigation team.”

He job was to visit employers and check their records. Very positively she found that

“most companies were compliant, but they made mistakes.”

There was a scheme—this is something I would suggest to the Minister if he was in his place—that ran courses to ensure that businesses got it right. That could be really important. When we talk about tax evasion, there are people who do that on purpose, but there are also some who just need that help and support.

At compliance reviews, my mother also checked that foreign employees had the right to work in the UK. She was subsequently promoted to regional manager—well done mum—where she managed 100 staff and eight managers who were below her. Her team met taxpayers face-to-face in their offices, or in their homes if they were vulnerable, and they

“helped people complete tax returns, claim allowances, and ensure they paid the correct tax.”

They also administered what were then child tax credits. She was also

“able to authorise hardship payments in this context.”

Sadly, in 2014, 20,000 staff in HMRC customer services were made redundant, and as Members across the House will know, that included my mother—[Hon. Members: “Ahh!”] Thank you. HMRC decided that customers—that is taxpayers—should telephone for assistance, but telephone staff were not given 18 months of training, and if people could not get through on the phone they were told to go online. Across Essex, there were a number of cuts to local offices, including in Chelmsford, Witham, Colchester, Harlow, Bishop’s Stortford—that’s not in Essex—and Hertford.

[Joe Robertson]

I confess that I am struggling to understand the relevance of this. If it is so important to Budget setting, has the hon. Member given his mother’s note to the Chancellor for her to read?

[Chris Vince]

I thank the hon. Gentleman—I had not thought to do that, but I will do so. I am sure my mother will appreciate that I am having that conversation. I briefly spoke to the Chancellor before this speech, to let her know about my mum’s circumstances. I just put that on the record, and I thank the hon. Member for his intervention—