(1 month, 1 week ago)
Commons Chamber
The Parliamentary Secretary, Cabinet Office (Satvir Kaur)
The hon. Lady is absolutely right that the situation is completely unacceptable. I offer my support to her and her constituents in any way that I can. When I met representatives from Capita last week, they said that they want to under-promise and over-deliver. Clearly Capita has failed badly at that, but it has until the end of June to ensure that its services are delivered at an acceptable level. If it fails at that, we will use all options available. We are holding it robustly to account. Capita initially promised that all death in service and ill health cases were resolved, but that is not the case, and I am happy to take up the cases the hon. Lady mentions.
Joe Powell (Kensington and Bayswater) (Lab)