Oral Answers to Questions

Debate between Jim Cunningham and Kit Malthouse

Monday 17th June 2019 Commons Chamber

[Kit Malthouse]

My hon. Friend is quite right: one of the problems with housing development in the past in this country is that we have tended to build the houses first and cope with the infrastructure last. We have attempted to reverse that equation, and we now have £5.5 billion dedicated to housing infrastructure, which is specifically designed to release land to build the houses the next generation needs. I would be more than happy to meet him to discuss the possibility of a North Northamptonshire bid to the housing infrastructure fund either now or in the future.

[Mr Jim Cunningham (Coventry South) (Lab)]

When the Secretary of State meets the Chancellor to do the spending review, will he stress to the Chancellor that while a lot of money has been put into local government, it is inadequate to prevent the closure of libraries, or to cover issues such as social services and particularly youth clubs? Will he ensure that the Chancellor has a look at that and, more importantly, at social care in the community?

Housing

Debate between Jim Cunningham and Kit Malthouse

Tuesday 9th April 2019 Commons Chamber

[Kit Malthouse]

I accept that we need to build a hell of a lot more homes of all types and that is exactly what we are trying to do. We are in the process of creating a situation where everyone who wants to build can build and can seek assistance from the Government to do so, if they are willing to be ambitious—from the private sector to housing associations, councils or anybody who wants to build. We think that this problem is so acute that we cannot be partial about who gets to build the homes.

[Mr Jim Cunningham (Coventry South) (Lab)]

I am sorry that I came into the debate a bit late; I was held up. On encouraging local authorities to build, exactly what help can the Government give local authorities to build social housing? I have had a number of people who are homeless—I have had families—coming to my surgeries desperate for accommodation. The local authorities do not have the resources. How is the Minister going to provide them?

[Kit Malthouse]

As I hope the hon. Gentleman knows, we lifted the borrowing cap on local councils so they can now borrow to build a generation of new homes. We have opened up the affordable homes programme to councils to bid in for Government money—grant funding—so that they can seek to build social homes. I am more than happy to write to him with details of how his council can access that.

Turning back to ownership, as I said, I wanted to turn “generation rent” into “generation own”, but we also believe that fairness should not stop once people get the keys. That is why the Secretary of State unveiled a new industry pledge last month to bring an end to onerous lease terms, such as the doubling of ground rents. More than 40 leading developers and freeholders have signed that pledge and I encourage others to follow the lead. We are bringing forward legislation to require developers to belong to a new homes ombudsman to champion the rights of home buyers and to ensure that they get the quality build that they rightly expect. We will soon consult on how this will work so that we can ensure that consumers’ problems are resolved faster and more effectively.

Oral Answers to Questions

Debate between Jim Cunningham and Kit Malthouse

Monday 10th December 2018 Commons Chamber

[Kit Malthouse]

My hon. Friend is quite right to raise the disappointment of his constituent. I am sorry that there were winners and losers in the ballot, but it was laid out early on in the pilot that the £200 million was capable of funding only a certain number of sales. We reckon that will be less than 6,000; we over-programmed it because not everybody will be able to proceed. Once the pilot is completed, and we can assess the results and the demand, we will be able to take a view on where we go next.

[Mr Jim Cunningham (Coventry South) (Lab)]

Will the Minister clarify the Government’s position in relation to the right to buy in the voluntary sector? As he knows, the voluntary sector is under a lot of pressure.

[Kit Malthouse]

As the hon. Gentleman will understand, the pilot is a voluntary pilot. We agreed with the National Housing Federation that the midlands was a good place to do it to assess, from both the housing association sector and the Government side, how we can best effect and fulfil the aspiration of the majority of housing association tenants who want to own—from a financial point of view but also from an effectiveness point of view. We want the pilot to bed in, to see how it performs over the next couple of years and then to reach some conclusions after that.

Housing Bodies: Accountability

Debate between Jim Cunningham and Kit Malthouse

Tuesday 20th November 2018 Westminster Hall

[The Minister for Housing (Kit Malthouse)]

It is a pleasure to appear once again before your wise and well-tempered supervision, Mr Hollobone. I congratulate the hon. Member for Coventry South (Mr Cunningham) on securing this important debate on a number of housing issues, which I will seek to address.

First, I thank the hon. Gentleman and other Members for assisting their constituents with numerous housing issues. I know from my own experience that housing can form a large part of an MP’s postbag, and I am grateful for the liaison with landlords and the resolution that is brought about by the actions of Members when something has gone wrong and when a service has not been as expected.

Let me start with complaints. A good complaints process must start with landlords. The regulator of social housing expects all registered providers of social housing to have in place a complaints process that is clear, simple and accessible. Landlords are also expected to publish their performance against those standards through an annual report. The regulator does not proactively enforce standards on complaint handling. The onus is on individual landlords, working with residents, to set their approach and timescales for handling residents’ complaints. However, the regulator considers every referral made to it, signposting those not within its remit to other organisations, including the housing ombudsman service.

I stress that if any hon. Member acting on a constituent’s behalf is unhappy with the response provided by a registered provider of social housing, once the landlord’s complaints process has been exhausted, that hon. Member may take the matter further. Social housing residents can approach the housing ombudsman service at any time to seek advice. However, currently they must pass the democratic filter, either referring a complaint to a designated person—a local councillor, Member of Parliament or tenant panel—or waiting eight weeks after their landlord’s investigation has concluded before a complaint can be formally investigated by the housing ombudsman.

The Government’s social housing Green Paper consultation, “A new deal for social housing”, which closed on 6 November, sought views on how to improve the system for seeking redress for social housing residents. We engaged extensively with residents to inform and shape the Green Paper. We heard that residents want redress quickly when things go wrong, and want processes to be clearer and simpler. We want to ensure that residents receive the help that they need to put things right when they have a housing problem. The Green Paper asked a range of questions on how we could deliver that, including questions about the future of the democratic filter, which can delay the complaints process.

Alongside those questions, the Green Paper set out proposals better to hold landlords to account. We consider that stronger action is required against landlords who consistently fail their residents. Part of the solution is to enable residents to understand and compare the performance of landlords. We have proposed a limited number of key performance indicators to achieve that, including a potential indicator on the effective handling of complaints.

Following publication of the Green Paper, we continued our face-to-face engagement with landlords and residents across the country. We wanted to give them an opportunity to input into and influence the consultation outcome. I assure hon. Members that they had some strong views about the handling of complaints, both positive and negative, which I heard myself, having visited six such events across the country. We are currently analysing the findings of those events alongside the other consultation responses, and we aim to publish our response in the spring.

As Members will know, the General Data Protection Regulation, also known as GDPR, imposes new rules on controlling and processing personally identifiable information. In addition, the regulator of social housing is clear that registered providers of social housing should accept complaints made by advocates, including Members of Parliament authorised to act on behalf of a social housing resident. I am not aware of the specific circumstances that the hon. Member for Coventry South mentioned, but I reassure him and other Members that nothing in GDPR or in the Data Protection Act 2018 prevents us from acting on behalf of our constituents in discussions with a registered provider of social housing.

[Mr Jim Cunningham]

It would be helpful if the Minister circulated that advice on data protection to all concerned, so that the situation is perfectly clear. We often get conflicting views about it.

[Kit Malthouse]

That is a good suggestion. I have to stress that the hon. Gentleman, and other hon. Members who wish to act on their constituents’ behalf, must be instructed by the constituent before they can do so. That is no different from the arrangements that existed before the GDPR was introduced. In requesting assistance from their Member of Parliament, any resident is effectively giving consent for that MP to process their personal data. A housing association should normally accept a Member of Parliament’s word. However, I appreciate that a housing association or local authority landlord might, if the case is particularly sensitive or other individuals are involved, double-check with the tenant. I stress that that should not be used as a delaying or obstructive mechanism; it is merely an extra protection for the tenant in specific circumstances.

Of course, if the constituent or their MP considers that the processing of the concerned resident’s data goes beyond what the resident might have expected, they should be consulted first. Let me make it crystal clear to all landlords that they should co-operate and engage constructively with Members of Parliament when they act as advocates, within the constraints of data protection. I am pleased that the Information Commissioner has issued the following guidance:

“Consent can be implied from a relevant action, in this case the raising of the matter by a constituent with the Member in the expectation that his or her personal data will be further processed by the Member and relevant third party organisations.”

I can circulate the commissioner’s guidance after the debate.

Finally, I will talk about checks on the quality of building and design—an important issue, given the scale of house building that we are experiencing, and hopefully will in increased numbers in the years to come. As a Department, we are focusing on the quality of build and design as a critical issue for the future expansion of house building. I hope that the hon. Member for Coventry South accepts, though, that when it comes to a new building, the person carrying out the building work is responsible for complying with the requirements of the building regulations. That person remains legally liable for non-compliance.

All new buildings are subject to building control supervision, either by the local authority or an approved inspector. Both are required by law to take all reasonable steps to check on the compliance of building work. Where work is found not to comply, the building control body will require it to be put right before giving a compliance certificate. We are sending a clear message that if something goes wrong with a newly built home, house builders and warranty providers, including the National House Building Council, should fulfil their obligations to put things right.

In addition, on 1 October, the Government announced a new homes ombudsman to champion the rights of homebuyers and to hold developers to account. Once a building is occupied, social housing landlords are required to comply with the regulator’s home standard, which sets two clear outcomes. First, homes must be of good quality through meeting the decent homes standard. Secondly, landlords must provide a cost-effective service to homes and communal areas that responds to the needs of, and offers choice to tenants, and aims to complete repairs and improvements first time.

Once again, I thank the hon. Gentleman for securing this valuable debate. I hope that he and other Members will continue to support all residents, including those living in social housing, in dealing with housing complaints. We are committed to ensuring that social housing residents can seek timely and effective solutions when they have a housing problem. I also hope that in future all landlords ensure that issues such as those raised today do not hinder or delay their residents’ seeking effective and efficient redress.

Question put and agreed to.

Oral Answers to Questions

Debate between Jim Cunningham and Kit Malthouse

Monday 26th March 2018 Commons Chamber

[Mr Cunningham]

With your permission, Mr Speaker, I wish to pay tribute to a stalwart in Coventry who for many years helped the homeless. Mike Parker started the Coventry Open Christmas shelter in 1992 to provide warmth, food and shelter. His funeral was today. The shelter started as a one-night one-off and developed into a long-running campaign. It helps hundreds of homeless people in Coventry every year. Mike Parker helped to ensure that those who were lonely and hungry had somewhere warm and friendly to go. He will be sorely missed in Coventry.

Now for my question: will the Government look into ending the freeze on children’s benefits, lift the two-child limit on tax credit and fix universal credit to help to lift in-work households out of poverty?

[Kit Malthouse]

May I, too, salute the hon. Gentleman’s constituent? I did not know him, but he sounds like a remarkable man. I am sure he will be missed by those who loved and knew him.

The hon. Gentleman asked about the two-child limit. In our welfare reforms, we have tried to establish for those who require assistance through the welfare system the same choices that are made by those who do not have that kind of assistance. Having said that, we have ensured that nobody who currently has more than one child will suffer, and of course all children will continue to receive child benefit, irrespective of their status.