Personal Independence Payments

Jim Cunningham Excerpts

Tuesday 28th October 2014 Westminster Hall

[Mr Clarke]

I know why my hon. Friend feels so passionate, and the experience that he has shared with us is reflected in the views expressed in the report that I am asking the House to consider.

Another example I can give is of an individual who has serious health issues and who last year was diagnosed with throat cancer. He has been waiting for an appointment with Atos to be assessed for PIP. Due to the length of time that his processing is taking, he is now in a great deal of financial difficulty, with rent and council tax arrears of almost £2,600, despite his wife working full-time.

As we all know, PIP is an important passport to many other benefits, such as carer’s allowance, disability premiums, the mobility scheme, concessionary travel schemes, etc. It is indeed a lifeline for people who could not afford to leave the house otherwise and it is a vital part of their personal finances. It cannot be right that many of them face ruin and destitution while they are waiting for their claim to be processed.

This extreme financial hardship has caused a number of individuals to rely on handouts from friends and food banks, and on the accumulation of debt to an unsustainable degree. I know of an individual who has been waiting for an assessment since November 2013, but now his income has been so reduced that he cannot travel to appointments; if he pays for transport, he cannot top up his electricity meter. He has post-traumatic stress disorder and his current situation is resulting in his becoming more withdrawn and reluctant to request help. His mental health is deteriorating as a result. He has worked his entire life and in his 50s is a first-time claimant.

In Coatbridge, which is in my constituency, on 1 April there were 82 PIP applications for daily living claims and 160 mobility claims. I checked with Coatbridge CAB this morning and discovered that all these claims are lying in the in-tray of Atos or DWP and not being brought to a conclusion. I also clarified the position of the CAB in Bellshill, which is also in my constituency. It is handling a PIP claim that has been pending for 10 months.

My hon. Friend the Member for Coventry South (Mr Cunningham) tells me that there are similar problems in his city, and on that point I will give way.

[Mr Jim Cunningham (Coventry South) (Lab)]

I thank my right hon. Friend for giving way and I congratulate him on securing a welcome and—in many ways—a well-timed debate. He has just described what we are experiencing in Coventry, including sloppy paperwork and long delays in receiving benefits, especially the earnings supplement, which is claimed by 25% of the claimants in Coventry. CAB time is taken up with that.

We see the same if we look at matters nationally. About 75,000 people are affected nationally, so what is happening in Scotland is also happening in Coventry and the rest of England. I do not want to repeat what my hon. Friend has said. Despite that, we should congratulate the city of Coventry, because it is trying to get on top of what is, quite frankly, an overwhelming problem. This whole facility—the entire benefits system—must be looked at now, because it seems to be a shambles.

[Mr Clarke]

I am glad that my hon. Friend intervened to underline my assertion that problems exist throughout the whole United Kingdom.

The truth is that the picture is depressing, and it is not as if the Department for Work and Pensions has not been warned. The National Audit Office, which published a report in February 2014 entitled “Personal Independence Payment: early progress”, investigated the performance of the DWP as it introduced PIP. It found that

“the Department did not allow enough time to test whether the assessment process could handle large numbers of claims. As a result of this poor early operational performance, claimants face long and uncertain delays and the Department has had to delay the wider roll-out of the programme.”

The Department anticipated that it would take 74 days to decide on a claim, but the actual average wait is 107 days. For terminally ill claimants—I underline “terminally ill”—the process was taking 28 days on average against a departmental assumption of 10 days. That represents a wholly unrealistic assumption of the capacities of both the Department for Work and Pensions and Atos in Scotland. The end result is a system that would not work on paper, clearly does not work in practice and is further straining claimants’ finances and health.

My right hon. Friend the Member for Barking (Margaret Hodge), the Chair of the Public Accounts Committee, said in response to the NAO report:

“The Department need to understand the causes of this backlog to develop a clear plan on how they are going to work with contractors to clear it, and ensure there are suitable processes in place to make sure this does not happen again.”

--- Later in debate ---

[Mr Harper]

Okay. On other passporting issues, blue badges can be issued without PIP being in payment, so if someone is not getting PIP, it does not mean that they cannot get a blue badge. NHS help with travel expenses and prescriptions is based on the receipt of income-related benefits. Local authorities are able to provide social care or help with adaptations on the basis of their assessments, and they should not exclude people just because they are not entitled to the personal independence payment.

In the couple of minutes remaining, I shall say a little more about claims relating to those who are terminally ill. In addition to the things that I have mentioned, we have put in place a dedicated phone service for such claims, as well as an electronic form so that the medical information we require from GPs and consultants can get to the Department as quickly as possible. As I said, we are now achieving the performance that we would want from the Department, so we have made progress in that area.

I understand the frustrations that people have experienced. There have been cases in my constituency of people waiting too long. I have been frank about that, and my top priority is to improve that situation. We are making progress and moving in the right direction, and we will hit the Secretary of State’s commitment by the end of the year—I give the right hon. Gentleman my assurance about that. I have clearly set out that we are spending more money on supporting those on DLA and PIP in every year of this Parliament compared with the year we came to office. It is not the case that we are dealing with the deficit off the backs of disabled people, and I want to ensure that the customer experience is improved.

The right hon. Gentleman talked about an independent review. He will know that Paul Gray has been appointed to carry out the first independent review. He has taken evidence from a range of people involved in this benefit. He is due to provide his report, which the Department will publish, by the end of the year. It will set out, according to his terms of reference, information about the quality of assessments, how the providers are performing and whether the assessments are correctly putting people into the right categories.

[Mr Jim Cunningham]

Will the Minister give way?

[Mr Harper]

So long as the hon. Gentleman is very quick, as we have 35 seconds left.

[Mr Cunningham]

I will be as quick as I can. On the 75,000 claims waiting to be assessed, what progress has been made in England? The Minister has talked about Scotland, but what about England, where there are similar problems?

[Mr Harper]

I recognise that the hon. Gentleman represents an English constituency, as I do. We are making progress in England. By focusing on Scotland, I was not trying to say that that is the only place where we are making progress, as we are making progress across Great Britain. I was simply making the point to the right hon. Member for Coatbridge, Chryston and Bellshill that the performance in Scotland is better than it is elsewhere in Great Britain, and I hope that what I have said will reassure constituents.