Post Office Network

Jesse Norman Excerpts

Tuesday 2nd November 2010 Westminster Hall

[Andrew Percy]

I absolutely agree. I remember reading in local newspapers that my hon. Friend ran a campaign for the Fulford post office and delivered a petition to No. 10 Downing street. I know that he worked incredibly hard on that.

I want to say a couple of things about what local authorities can do to support the post office network. The hon. Member for Ynys Môn (Albert Owen) made a point about that. One of my local councils in north Lincolnshire attempted two or three years ago to put into the council budget and local council policy the establishment of council terminals in every sub-post office so that residents could pay their bills and access council services and essential advice. All of that was costed and put into the budget proposals but, sadly, it was rejected by the Labour-run council, which missed a huge opportunity. I am sure there are plenty of examples around the country of missed opportunities to engage local authorities in doing what they should be doing, which is standing up for their rural areas as much as their urban areas, and supporting what we all accept is important. Everyone has fine words. They say that they support post offices, but actually doing something is a little harder sometimes.

Another point that I want to pick up on is rural broadband, where post offices could have a role. Several of my villages have no access to broadband and are unlikely to get it any time soon. I welcome the announcement about the additional funding that will be coming our way. There is the potential in some of our villages for post offices to help roll out a mobile broadband or satellite broadband network, but there must be structures in place to manage a local solution such as that. Perhaps the Government could give some consideration to it.

[Jesse Norman (Hereford and South Herefordshire) (Con)]

Is my hon. Friend as concerned as I am about the back-door closure of post offices, which I raised in a debate last week? I am enormously grateful to the Minister for recognising the problem. He may be interested to know that, of the 2,406 audits that were done in 2009, 265 suspensions were held, and there were only two reinstatements after appeal. That very much reinforces the picture that suspensions are being used as a means of closing post offices, which I am sure we would all deprecate.

[Andrew Percy]

I absolutely agree. I join my hon. Friend in condemning that, and I am sure that the Minister will respond to his comments.

The additional funding is extremely welcome. In fact, it was publicised in my local paper just last weekend. I was out door-knocking this weekend in several villages, and quite a few people who had seen the article told me how grateful they are that the Government have finally committed to the post office network.

Will there be additional funding to extend outreach services where we have lost post offices? We lost several post offices, which were replaced with outreach. Unfortunately, the outreach services are often available for only two or three hours a week during the middle of the working day. For people such as myself in my village, it is utterly impossible to use those services. Perhaps we could have a bit more information on whether outreach services will benefit from the subsidy.

We all have a responsibility to support the post office network and Royal Mail in general. During my four years of campaigning, I used Royal Mail for all my deliveries—my opponent sadly did not. When we tax our cars, we can lead by example; we can use Royal Mail and support our post offices. As I said, words are easy but actions are sometimes a little harder, but we all have a role to play in our communities.

--- Later in debate ---

[Nia Griffith]

I have just explained why we put in money to ensure that 7,500 branches, in addition to the 4,000 commercially viable ones, were in fact kept open. The crucial issue we all have to address, and on which we need answers from the Minister, is how to make those post offices viable so that, in the words of some of the hon. Gentleman’s colleagues, the subsidy is not needed for ever and at the end of the day there is a viable business that can survive, and provide the network that we all want.

[Jesse Norman]

rose—

[Nia Griffith]

May I finish, please?

The Labour Government undertook to develop a successor to the Post Office card account, and the contract was awarded to the Post Office. We need specific details from this Government about their vision for such accounts and how their scope could be broadened. We also prepared the way for increasing the range of banking services to be made available through local post offices. Hon. Members might remember that we instigated a consultation, and they might have encouraged their constituents to take part in that last February, and to respond to a survey about the type of banking services they would like to be able to access at their local post office. How do the Government intend to take forward that work, and what specific plans do they have to extend and promote banking services through the post office network? It is not simply a question of making services available at post offices; we cannot turn the clocks back.

In some areas, as few as 7% of women over the age of 65 in lower-income groups have regular access to the internet, but that figure rises to almost 100% among younger men on middle and high incomes, many of whom want and expect to be able to access services online. They are likely, for example, to renew their driving licences at the click of a mouse, rather than in their local post office, even when they might physically call in to the shop that houses the post office to buy snacks or drinks, or to rent a DVD.

In terms of the sub-postmasters’ vision of an enhanced role for post offices as the front-line provider of an expanded range of Government services, what specific plans do the Government have to make that happen? Fine words and lofty aspirations are not enough. Even the straightforward availability of services might not in itself be sufficient. Even the plentiful good will towards post offices that exists in our communities is unlikely, on its own, to increase footfall. How exactly do the Government plan to turn that vision into a queue of real people choosing to carry out business transactions at post office counters?

Local councils can also play a role, but some councils have not always been supportive of the post office network. For example, a couple of years ago, we found hidden away in the small print on the back of council tax demands from my county council plans to cease accepting payments via the post office network. I persuaded councillors to allow representatives of local sub-postmasters to address the full council, and those plans were dropped.

To sum up, we want to hear specifics from the Minister. We want an explicit commitment to protect the inter-business agreement between Royal Mail and Post Office Ltd and to hear specific plans for increased Government use of post offices and developing more business for them. I look forward to hearing the Minister’s answers.