Town Centre Safety

Debate between Jess Phillips and Jim McMahon

Tuesday 5th December 2023 Commons Chamber

[Jim McMahon]

I do agree with that—in fact, it is Labour party policy to create those banking hubs—but we should not have got into this position to begin with. It should have been required by law that the last bank in town has a community responsibility. There is not a single bank in Royton or Chadderton district centre; we would have to build a hub from scratch, because when the Lloyds and Halifax closed in the respective towns, the Government took no action to say, “Hang on. We have already lost five, six or seven banks. We need to make sure at least one remains, so that there is consumer choice.” There will be a lot of making-up to do when the election comes; it will be done, but I am afraid we will be starting from a very low point. However, I accept the right hon. Gentleman’s generous point about the importance of those banks.

We have had 9,000 shops close in the last decade, affecting 125,000 jobs in their communities: 41% of those were clothing shops, 19% sold household goods and 10% were convenience stores. Thinking about convenience stores, whether it be the local Co-op, Tesco Express or Morrisons, where will the cash machine be after the bank closes? The bank closes, the post office closes and the convenience store closes, and there is no cash machine for people to take out money from the bank, leading to financial isolation in many places.

Pubs are the beating heart or the anchor of many communities, and the place where people can get together to tackle loneliness and isolation. Particularly in industrial towns such as mine, the buildings of significance on the high street—where the heritage is really brought out and we get the character of the place—are the church, the pub and the town hall. In many places, those big assets are under threat. Some 13,600 pubs have closed in the last 10 years—the numbers are down 22%.

If we look at the public sector, in my town of Oldham—a town of a quarter of a million people—thousands of jobs are being taken away from the town centre. Those are people who do not go out to lunch to buy a sandwich and do not support local retail. More than that, it removes a sense of identity and of belonging in a place, and it has an impact on how safe people feel there. The Government have not just closed our county court and our magistrates court, but caused the closure of so many police stations that there is not a single custody cell in our town. Even if somebody was arrested for violence against a shop worker, they would be taken out of town to be processed. The chief superintendent in my town says that that has a material impact on the decisions officers take about arrests being made and people being taken to custody, because they cannot afford to take a whole day out from the frontline on the beat for that. It is having a material impact.

[Jess Phillips]

My hon. Friend talks about the time that takes up for police officers. I was sat recently with my ill father for 24 hours in A&E—not just a TV programme—and I noticed that there were three shift changes of police officers to sit with somebody who was also waiting for 24 hours in A&E, so the crushing of public services elsewhere is detrimental for our police forces.

[Jim McMahon]

We do see that, as I will come on to say a bit later. In Oldham town centre, we have a lot of conversions from offices, pubs and retail to houses in multiple occupation. A lot of complaints are caused by that concentration of high-demand social problems, but there is not the back support that used to be there for drug and alcohol abuse, domestic violence and on-street offences. In the end, the police are the only number people call because they are the only ones who might turn out. The point about attendance at A&E is absolutely right. In many places, the police are not just upholding the law, but trying to keep society together because all else has given way.

We see these problems much more broadly, even beyond the public sector and in local government. Our HMRC office has closed and the Department for Work and Pensions office has closed, taking hundreds or thousands of staff away from the town centre. We are also seeing cuts to arts and culture: local theatres have closed and local community organisations have withdrawn services away from towns.

More than that, in the face of such decline, local authorities have been disempowered in dealing with what follows. We have seen offices that used to provide footfall and jobs for the local community being converted, with no consideration of the capacity and infrastructure of the local community, to substandard accommodation—we call them guinea pig hutches because they are so small, and they do not provide the right living standards—or to HMOs in which people have shared accommodation. The Government’s housing benefit changes in relation to financial provision for under-21s are adding to that social problem. The market has been completely changed, so when we walk down a high street, what used to be a pub, a bank or a shop is completely blank. We can walk from door to door without seeing a single shopfront because they have been converted to that type of residential use, with all the issues that brings.

Another issue is ownership. The Government could bring in a register of beneficial ownership so that we know who owns our high streets. The trouble many local authorities have is that a building can be empty and boarded up for decades or generations, attracting antisocial behaviour, but they are not able to take any action because they cannot find out who the owner is. If the owner is registered at that address, but they are not there, how on earth does the local authority find out who owns it? Many owners are offshore or around the world. The Government could make that change, but they choose not to do so.

On taxation, how odd is it that with business rates, someone is taxed before they can take a penny through the till? They are taxed to open the shop door. They can take not a single penny through the till during a trading day, and they will pay to exist. There is no other form of taxation that charges people to exist; it is usually charged on the income they receive or the profits they make. That is not the case with business rates, and that is having a material impact on the survival of shops.

On transport and accessibility, how many bus routes have been cut so people cannot get into town? Especially in rural and coastal communities where the service is not as frequent, when it gets cut, how on earth do people get anywhere near their town centre?

On crime and antisocial behaviour, many MPs in the Chamber will have attended their local high street and town centre for Small Business Saturday, when we of course celebrate independent retailers, and they will have heard the same story that I have heard from Maggie Hughes, who owns a clothing shop called Zutti in Oldham. It is a staple of our community: it has been there for 40 years, and everybody knows and loves Maggie and the staff who work there. She is also the vice-chair of the town centre board. She said that she is fearful for the street and the way it is declining, because of antisocial behaviour and crime. For the first time ever, I had to wait to be buzzed in before I went through the door because, for her own safety and that of the shop workers, she has had to put a security lock on the door. That is not right.

It is not right that people go to work fearful for themselves and for their staff, let alone for their stock. Most retailers accept that, to a degree, they are going to get some marginal loss of stock, as they call it. However, they do not at all accept that the staff who are there to work—by the way, many of the employees in retail jobs in town centres are female—are vulnerable not just to theft, but to people turning violent if they are challenged. Even more than that, if when they are challenged they are detained, staff can call the police, but the police do not even turn up in the majority of cases.

We can see how all this is adding to the perfect storm, which is why the Co-operative party, USDAW, the Labour party and Co-operative Retail Services are demanding a change in the law to protect shop workers. It is not enough for this to be an aggravating factor; it has to be a stand-alone offence. This Parliament makes laws that we expect shop workers to uphold—on cigarette sales, on alcohol, on knives, on fireworks—and they deserve the protection of this Parliament in protecting our communities, so no more words; let us see action on that front.