Oral Answers to Questions

Jeremy Quin Excerpts

Wednesday 14th December 2016 Commons Chamber

[Ben Gummer]

I am not quite sure why the hon. Gentleman needs to phrase every question he asks with an insult. I know that he should look closely at our work on ensuring that Select Committees have even more influence in scrutinising Government policy. I will take his careful and wise comments on board.

[Jeremy Quin (Horsham) (Con)]

T5. Will my hon. Friend please update the House on what progress he has made in creating a single point of complaint for users of public services?

[The Parliamentary Secretary, Cabinet Office (Chris Skidmore)]

I am delighted to say that last week I published the draft Public Service Ombudsman Bill, which will modernise the complaints system for public services. As my hon. Friend says, it sets out how we will create a single point of contact, make the system simpler and more efficient and give the new ombudsman a wider role in championing improvements in complaints handling.