Business of the House

Jeremy Lefroy Excerpts

Thursday 26th November 2015 Commons Chamber

[Chris Grayling]

I will make sure that the Treasury Ministers are aware of the concerns that the hon. Lady has raised. They are back here next Tuesday. I do not want to see any legitimate claimant of tax credits accused of doing something wrong. At the same time, people have a duty to watch over their affairs and ensure that if they are paid too much money, they notify the relevant authorities. Both need to be got right.

[Jeremy Lefroy (Stafford) (Con)]

My constituent, Mr Crewe, suffered a serious loss of funds from his bank, Barclays, possibly through theft, and I do not believe that the bank has taken this matter seriously enough. May we have a debate on the way in which banks, which are custodians of their customers’ funds, treat such matters?

[Chris Grayling]

I obviously cannot comment on the individual circumstance, but in today’s world where innocent customers can be the victims of electronic fraud or even sometimes fraud within institutions, I would always expect banks to put their customers first in dealing with such an issue, and to ensure that they are dealt with properly and decently and not left disadvantaged as a result. My hon. Friend makes a powerful point.