Civil Servants: Working from Home

Baroness Chapman of Darlington Excerpts

Thursday 1st February 2024 Lords Chamber

[Baroness Neville-Rolfe (Con)]

I completely agree with my noble friend and that is part of our approach. I noticed in the press recently that the president of Adecco, an international recruitment company, said that working from home can hit creativity and empathy and was part of the problem we have with soft skills. I am very keen that we should have balance, but people should come into the office and get the sort of mentorship my noble friend has mentioned.

[Baroness Chapman of Darlington (Lab)]

My Lords, it is certainly true that the Government ought to think much harder about their approach to the Civil Service. The overuse of external consultants, for example, is expensive and gradually undermining in-house expertise. The Government awarded £2.8 billion of consulting contracts in 2022 alone. Does the Minister agree that the Government should work hard to retain expertise within the service? Will she commit the Government to cutting back on their habitual overreliance on consultants?

[Baroness Neville-Rolfe (Con)]

I do not see an overreliance on consultants. While I have been a Minister—only just over one year—we have moved to replace consultants with full-time civil servants in areas such as digital, because they represent better value for money. We probably have a certain amount of alignment on that. Clearly, we need to use outside consultants for some things, not least bringing in skills on things such as AI where we do not have the Civil Service skills we need. There has to be a balance; consultants can be valuable. Where I am with the noble Baroness is that there needs to be proper value for money and proper competition and we should not overdo it.