Jane Ellison
Main Page: Jane Ellison (Conservative - Battersea)
Dame Anne Begg
As we say in the report, it will not be a problem for the majority of people, but it will be for some. We must remember that the people who will get universal credit are not just run-of-the-mill out-of-work claimants; some will have very severe disabilities because employment and support allowance is part of the new system. Some people will have quite profound barriers to accessing benefits of any kind on the internet. We hope that they will have help, but it would be useful for the Government to spell out in more detail exactly how that help will be accessed.
Jane Ellison (Battersea) (Con)
I am delighted to have joined the Select Committee, albeit after the evidence for this report was taken. When the Committee reviewed the draft report, we discussed the issue that many of those who may struggle are the very people who struggle at the moment. It is important that we do not suggest that universal credit will be the source of the problem, because some of the same people struggle now. As my hon. Friend the Member for Amber Valley (Nigel Mills) said, there are opportunities in going digital such as having translation online and different ways of presenting information. A mass of paper is often more confusing.
Dame Anne Begg
Indeed, but a large number of our witnesses said that there are people who are managing in the present system who will not necessarily manage under the new system. Somebody who is struggling at the moment with a paper form will almost definitely struggle with an online form, but there are people who can manage a paper form who will not be able to manage an online form.
As housing benefit will go not to the landlord but to the individual, there are other groups that the current system supports who might have difficulties managing under universal credit.
Dame Anne Begg
Ministers’ responses suggest that the smartphone technology may be some way off. There are issues with the security of the data. We have had some assurances from the Government on that. This is such a big reform that we could not, in our short inquiry, look in detail at all of these matters and their implications. That is the challenge for the Government.
On the implementation timetable, the Government have made great play of saying that there will not be a big-bang effect, because universal credit will not come in for everybody on one day, but will have a slow roll-out. In the pathfinders that will operate from next April, it will be the easy claimants that are seen to first, such as single people who are on jobseeker’s allowance. However, people’s circumstances change, so it is imperative that the Government can foresee how universal credit will work in all circumstances for it to work even in the first cases. It will be no comfort to a claimant who receives no benefit in 2013 because there are failures in the system or because it cannot cope with their change of circumstances for the Government to say that the problems will be sorted out by 2017. For each family, there will effectively be a big bang when they make a new claim or when they move on to universal credit. We are hopeful that the Government are alert to those concerns.
Jane Ellison
While there is cautious hope that the IT systems will work, the report acknowledges that if they do work, particularly the real-time information element, it will alleviate many of the problems that we see in our surgeries, such as when people forget to report changes in their circumstances and end up with enormous arrears. That is a particular problem with tax credits. There is therefore the potential to solve one of the biggest problems that affects many of our constituencies.
Dame Anne Begg
As the hon. Lady said, that is all dependent on the IT. A lot of what we are talking about is dependent on the IT. That brings me on to my next point.
We were not persuaded by the assurances from HMRC that everything would be fine. We were concerned that there appeared to be no proper contingency planning for where the IT does not work as expected or at all. The points that we make in the report are based on the premise that it will work. Our concerns therefore come on top of any problems that might arise because of the IT.
The report expresses concerns about the additional costs of disability. Ministers have told us that the total expenditure on disabled people as a whole will not be reduced under universal credit, but we are concerned about individual disabled people whose entitlement will be reduced. Existing claimants will obviously have transitional protection, so they will not lose out in cash terms immediately, but that protection will erode over time and will be lost if their circumstances change.