Oral Answers to Questions

James Sunderland Excerpts

Thursday 14th July 2022 Commons Chamber

[Scott Benton (Blackpool South) (Con)]

4. What recent progress his Department has made on implementing the Veterans Strategy Action Plan.

[James Sunderland (Bracknell) (Con)]

18. What recent progress his Department has made on implementing the Veterans Strategy Action Plan.

[The Minister for Veterans’ Affairs (Johnny Mercer)]

A quarter of the more than 60 cross-Government commitments have been delivered to date, with recent achievements including rolling out the Great Place to Work for Veterans scheme, the completion of the scoping study into digital verification, and the appointment of the first Veterans Commissioner for Wales. I will publish a formal update on progress in the autumn.

--- Later in debate ---

[Johnny Mercer]

The digital verification service is an extremely important part of being able to identify the veterans cohort, of which no Government have ever really had a true understanding. We are making significant progress. I recognise that individuals want a veterans ID card, which will be a result of it. Alpha testing is going on now and we are looking to do beta testing next year. I am hopeful we will have something online by April next year.

[James Sunderland]

I have heard lots of accusations over the past few weeks that Veterans UK is both judge and jury; in other words, it operates as the assessor and the awarder of assistance to veterans. Are there any plans to review Veterans UK or to conduct an inquiry?

[Johnny Mercer]

First, I pay tribute to the staff of Veterans UK, who work incredibly hard in a very under- invested system that is still working off paper records. The Government have committed to a £44 million spend to turn it into a digital service, which will undoubtedly increase and improve its output. I share my hon. Friend’s concern, certainly about the data on how many appeals have been overturned. I understand the processes for it, but my very clear view is that the service is not good enough for our veterans at the moment. I will bring forward plans for how we can improve it in due course.