Civil Service Reform

James Morris Excerpts

Tuesday 19th June 2012 Commons Chamber

[Mr Maude]

My hon. Friend makes a powerful point. In whatever we do, we need to focus on what we are trying to achieve rather than on whether we are undergoing an agreeable process, and that needs to be done with pace.

[James Morris (Halesowen and Rowley Regis) (Con)]

I welcome the statement. Does the Minister agree that one of the most important things the modern civil service needs to do is look at new ways of delivering public services, particularly given the challenges of the digital era?

[Mr Maude]

Yes. When we said we wanted those services that can be delivered online to be delivered only online, we meant it. It is not easy to do this, but it can be done, and my hon. Friend, who has considerable expertise in this area, will no doubt support the aim.