Protection of Retail Workers

Debate between James Gray and Chris Elmore

Monday 7th June 2021 Westminster Hall

[Chris Elmore (Ogmore) (Lab)]

It is a pleasure to serve under your chairmanship, Mr Gray.

I thank the Member in charge, the hon. Member for Stockton South (Matt Vickers), for agreeing to lead the debate for the Petitions Committee. In doing so, I also pay tribute to my hon. Friend the Member for Nottingham North (Alex Norris), who has worked on this issue since he joined the House in 2017. I was proud to support his ten-minute rule Bill—I think that was well over a year ago—highlighting the realities of working in the retail sector and the abuses that too many people who work in the sector face.

I will place something on the record as a former worker in the retail sector. For those who do not know, I was a trainee butcher in Tesco; you would not believe the number of times I have said that, Mr Gray. That was my first proper job and I received abuse from members of the public; it was nothing unusual to have meat quite literally thrown at us in shops. It was really very common for customers to think it perfectly normal to shout at staff on a regular basis and to think nothing of making threats of physical and verbal abuse.

I also stand here proudly as an USDAW-supported Member of Parliament; I have been for many years and it is in my entry in the Register of Members’ Financial Interests. USDAW does Freedom From Fear work every year. Its last survey was in 2020. Of the respondents, nine in 10 shop workers confirmed that they had been verbally abused; 60% said that they had reported threats of abuse; and 9% had been physically assaulted. Those figures are stark and deeply concerning, showing that when someone goes to work they live with the fear of either being threatened or actually physically assaulted.

I pay tribute to USDAW for the work that it has done over decades to try and improve this situation. When I was working in retail some 20 years ago, this work was going on then. Actually, it has gone on too long—this abuse is simply unacceptable. I agree, as I do occasionally, with the hon. Member for Hazel Grove (Mr Wragg), that if the law cannot be enforced, I hope that the Minister will tell us today that there can be a meaningful change in the law to protect retail workers, in the same way that we protect other frontline workers in the NHS, the police, the ambulance service and the fire service. Retail workers really are frontline workers who deserve our support.

In closing, I will briefly pay tribute to another organisation. There has been much talk of the Co-op in everyone’s speeches so far; I think that is a theme that shows the positive work that the Co-op does to engage with Members of Parliament. I have many Co-ops across my constituency; I think I have met staff from all of them. The truly concerning thing is that they all say the same thing: abuse is commonplace; it is something that they have come to accept; and it is something which they almost tolerate as part of the job. Covid has only increased that abuse, because a lot of people see shop workers as fair game. I hope that the Minister, in his closing remarks, will set out how the Ministry of Justice will deal with this abuse, because it has to stop. Enough really is enough.

[James Gray (in the Chair)]

The next speaker represents a town where my grandfather was a butcher for 60 years.