Personal Independence Payments

James Gray Excerpts

Tuesday 28th October 2014 Westminster Hall

[Mark Lazarowicz (Edinburgh North and Leith) (Lab/Co-op)]

I congratulate my right hon. Friend on securing this debate, and I am sure that we will continue to discuss this issue during the course of the day.

What can double or treble delays is the delay upon delay in the appeal procedure. I know of the case of someone who first applied for PIP back in September 2013. She was refused it in the first instance. She was then successful at the first-tier appeal, but the Department has not yet decided whether or not to appeal to the next tier up; because of various delays and errors, that decision has not yet been reached. So, 13 months after first applying, she is still facing nobody knows how many months of delay, and that kind of thing is causing people much tension and pressure, is it not?

[Mr James Gray (in the Chair)]

Order. Interventions must be brief.

[Mr Clarke]

I know why my hon. Friend feels so passionate, and the experience that he has shared with us is reflected in the views expressed in the report that I am asking the House to consider.

Another example I can give is of an individual who has serious health issues and who last year was diagnosed with throat cancer. He has been waiting for an appointment with Atos to be assessed for PIP. Due to the length of time that his processing is taking, he is now in a great deal of financial difficulty, with rent and council tax arrears of almost £2,600, despite his wife working full-time.

As we all know, PIP is an important passport to many other benefits, such as carer’s allowance, disability premiums, the mobility scheme, concessionary travel schemes, etc. It is indeed a lifeline for people who could not afford to leave the house otherwise and it is a vital part of their personal finances. It cannot be right that many of them face ruin and destitution while they are waiting for their claim to be processed.

This extreme financial hardship has caused a number of individuals to rely on handouts from friends and food banks, and on the accumulation of debt to an unsustainable degree. I know of an individual who has been waiting for an assessment since November 2013, but now his income has been so reduced that he cannot travel to appointments; if he pays for transport, he cannot top up his electricity meter. He has post-traumatic stress disorder and his current situation is resulting in his becoming more withdrawn and reluctant to request help. His mental health is deteriorating as a result. He has worked his entire life and in his 50s is a first-time claimant.

In Coatbridge, which is in my constituency, on 1 April there were 82 PIP applications for daily living claims and 160 mobility claims. I checked with Coatbridge CAB this morning and discovered that all these claims are lying in the in-tray of Atos or DWP and not being brought to a conclusion. I also clarified the position of the CAB in Bellshill, which is also in my constituency. It is handling a PIP claim that has been pending for 10 months.

My hon. Friend the Member for Coventry South (Mr Cunningham) tells me that there are similar problems in his city, and on that point I will give way.

--- Later in debate ---

[Mr Clarke]

My hon. Friend makes an excellent point. If I may say so, I am pleased that we have here so many Coatbridge-born Members of Parliament, including my hon. Friends the Members for Linlithgow and East Falkirk (Michael Connarty) and for Coventry South (Mr Cunningham). Not least you, Mr Gray, have close associations with Coatbridge—

[Mr James Gray (in the Chair)]

Order. The right hon. Gentleman knows well that my father was born and brought up in Coatbridge and that my grandfather was a butcher in Coatbridge, but that need not imply any sort of sympathy with his case.

[Mr Clarke]

Mr Gray, I do not think that anybody would confuse your neutrality in this debate with the opinions that you rightly express when you have the opportunity.

Mencap, when giving evidence to the Public Accounts Committee, asked that the reassessments of people currently claiming disability living allowance be stopped until the huge delays in assessing people’s PIP applications were dealt with. The Select Committee on Work and Pensions, chaired admirably by my hon. Friend the Member for Aberdeen South (Dame Anne Begg), released a report in March 2014 entitled “Monitoring the performance of the Department for Work and Pensions in 2012-13”. It found that the current level of service offered to PIP claimants and the length of time that disabled people had to wait to find out whether they were eligible was “unacceptable”. Statistics published by the DWP on 11 February 2014 showed that 229,700 new claims had been submitted up to the end of December 2013, but that only 43,800 decisions had been made. Noting that some claims were taking six months or more to process, the Committee called for “urgent action” on the current “unacceptable service” provided to PIP claimants. While some of the reports were published several months ago, the situation has hardly changed. Statistics released by the DWP in September show that, of the 529,400 cases registered for PIP between April 2013 and the end of July 2014, just over 206,000 had been processed and awarded, declined or withdrawn. That means that just under 40% of cases registered for PIP have been cleared in 16 months, which is a wholly avoidable disaster for claimants.

The problem is not exclusively Scottish. The Government, through the Secretary of State for Work and Pensions, are gambling that the British public are suffering from austerity measures and that they have little interest in how people with disabilities are being treated. The Government are wrong, and their standing in the eyes of the public is suffering. People with disabilities have families and friends, and the British people are profoundly fair. In any event, it is morally repugnant for the coalition Government to mistreat vulnerable people as a result of a bureaucratic logjam that they have created and for which they must accept responsibility. In other words, it is a United Kingdom Government problem.

I have congratulated Citizens Advice on its report, but it would be remiss of me not to highlight and promote the outstanding work of local government and their partners, which engage closely with vulnerable people. In my constituency, for example, North Lanarkshire council has recognised the plight of vulnerable people and has impressively put substantial additional resources into tackling their welfare issues, providing even more welfare rights officers. No praise is too high for the marvellous work that they do.